Technical Delivery Manager

This role is posted on behalf of Cloudsine, a startup supported by SGInnovate.

Background

Cloudsine (https://www.cloudsine.tech) is an up and coming Web and GenAI security technology company headquartered in Singapore. Our flagship software, WebOrion® (https://www.weborion.io), is already trusted and used by large enterprise customers such as Banks, Government, Telcos, and Large Forbes Global 2000 companies spread across Asia including Australia, Indonesia, India, Philippines, Hong Kong and Singapore. Now, we're taking on the next frontier: building an AI Security Platform to defend against AI attacks such as Prompt Injection, Image Poisoning, etc from OWASP Top10 for LLM.

We're looking for a hands-on technical delivery leader to own execution of our largest enterprise engagements — starting with a multimillion-dollar, on-premise TraceCtrl LLM Guards deployment — if you're ready to own delivery from contract to go-live, this is your chance to shine!

What you will be working on:

• Own end-to-end delivery of enterprise and public-sector engagements, including both cloud and on-premise deployments
• Act as the primary point of contact for enterprise customers on delivery timelines, technical scoping and contract commitments
• Translate contractual and customer requirements into delivery plans, working closely with Engineering and DevOps to keep milestones on track
• Manage escalations and risk on enterprise accounts, resolving blockers before they become delays
• Partner with our technical architect on technical scoping and solution design for on-premise and customized deployments
• Coordinate onsite and on-premise installation, configuration and go-live activities for enterprise customers
• Build repeatable delivery playbooks so future enterprise engagements onboard faster
• Support Sales and Product during pre-sales technical scoping for new enterprise opportunities
• Manage contract deliverables and change requests in coordination with Finance and Legal
• Track delivery KPIs — milestone adherence, customer satisfaction, contract SLAs — and report to founding leadership

What we are looking for:

• Bachelor's Degree in Computer Science, Engineering, Business or equivalent
• At least 5 years of experience in technical project/program delivery, professional services or customer-facing engineering roles
• Strong understanding of contract management, SLAs and delivery governance
• PMP or Agile Certified will be a plus
• Excellent stakeholder management and communication skills, able to manage senior customer and internal stakeholders under pressure
• Experience in cloud, cybersecurity, AI/ML or enterprise software is a strong plus
• Comfortable operating in a fast-paced startup environment with evolving priorities, including some onsite travel

Interested applicants may apply directly to DTC at: https://central.sginnovate.com/hub/marketplace/openings/7eff0b3a-1173-4ba0-978b-a9db6dd7183d