Technical Delivery Manager

Purpose

The purpose of this role is to manage the product and project deliveries for AAHL. The Technical Delivery Manager will work collaboratively with all participants in software development projects and is supportive of developers and testers as they go through software development lifecycle. This role also involves managing risks and resolving issues that affect release scope, schedule, and quality.

Experience

• 10-12 years of experience in release management, software development, and product/project management.
• Demonstrated track record of successfully managing software deliveries and deployments.
• Proven experience in coordinating with cross-functional teams and managing complex technical projects.

Roles and Responsibilities

• Measure and monitor progress to ensure products and projects are delivered on time and within budget, and that they meet or exceed expectations.
• Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or operating system updates.
• Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
• Manage relationships and coordinate work between different teams at different locations.
• Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
• Produce Deployment, Run Books, and Implementation Plans.
• Communicate release details and schedules to the Business as required.
• Negotiate, plan, and manage all release activities.
• Work with release engineers to understand impacts of branches and code merges.
• Plan the release windows and cycles across a portfolio.
• Manage risks and resolve issues that affect release scope, schedule, and quality.
• Maintain the release schedule for all core services and ensure alignment across key partners and vendors.
• Continually work towards making improvements in the release process.
• Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
• Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms.
• Participate in CAB meetings to discuss release scope and/or roadblocks.
• Maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists.
• Research new software development and configuration management methodologies and technologies and analyze their application to current configuration management needs

Education Qualification

• Bachelor's or Master's degree in Computer Science, Information Technology, or other Engineering field with relevant experience.

Certification

• Professional certifications in project management, release management, or related fields would be advantageous.

Behavioural Skills

• Change management and adaptability.
• Problem-solving and analytical mindset.
• Outcome orientation and go-getter approach.
• Stakeholder management and partnering skills.
• Team building and mentorship capabilities.

Technical Skills

• Proficiency in product management tools e.g. Jira.
• Understanding of software development lifecycle and release management.
• Experience with continuous integration and continuous delivery (CI/CD) pipelines and related tools e.g. Azure DevOps
• Familiarity with version control systems e.g. Git.
• Knowledge of scripting languages such as Python, Shell, etc.
• Understanding of Agile methodologies, and Confluence.
• Knowledge of cloud platforms like Azure or AWS.
• Experience with containerization tools like Docker and Kubernetes.
• Knowledge of cybersecurity principles and practices.

Conclusion

The Technology Delivery Manager role offers a unique opportunity to manage and contribute to the release processes for highly visible projects. With a focus on technology, collaboration, and excellence, this position provides the opportunity for ambitious technology experts to thrive and make a meaningful contribution to the organization's growth.