Technical Delivery Manager

Description WTW’s Global Enterprise Technology team is building a world-class organization to drive technology delivery across our global business. As a Technical Delivery Manager, you will play a pivotal role in leading complex infrastructure and technology projects—bridging strategy, execution, and delivery excellence.

You’ll work with cross-functional teams across geographies to deliver enterprise-scale solutions that improve resilience, efficiency, and user experience. This role demands a strong blend of technical depth, project delivery experience, and stakeholder management, combined with the ability to build and communicate a clear roadmap of priorities and outcomes.

We’re looking for pragmatic, hands-on delivery leaders who can turn strategy into results, ensuring that technology changes are executed on time, within scope, and to the highest standards. The role will also help shape the adoption of AI-augmented delivery practices, balancing automation, governance, and human oversight to improve delivery effectiveness across the enterprise.

The Role Key Responsibilities

• Project & Delivery Management

• Lead the end-to-end delivery of global infrastructure and technology projects, from initiation through to handover.

• Develop and maintain project plans, budgets, and schedules, ensuring delivery against milestones.

• Identify, assess, and mitigate project risks; proactively resolve issues and dependencies.

• Drive adoption of Agile, DevOps, and other modern delivery methodologies.

• Identify and implement opportunities to improve delivery efficiency through AI-assisted workflows and automation, including reporting, work item management, meeting summarization, documentation generation, and stakeholder communications.

• Stakeholder & Team Leadership

• Serve as the primary liaison between business stakeholders, engineering teams, and external vendors.

• Facilitate cross-functional collaboration across multiple regions and time zones.

• Host regular team reviews, retrospectives, project updates and steering sessions to ensure transparency and alignment.

• Mentor teams to build delivery discipline, accountability, and continuous improvement.

• Drive adoption of approved enterprise AI capabilities and delivery practices across Global Technology teams, promoting responsible use and measurable productivity improvements.

• Technical Leadership

• Partner with specialists to ensure delivery aligns with security, compliance, information protection, data privacy, architecture, resilience, and operational standards.

• Maintain sufficient working knowledge of Microsoft 365 services to guide delivery discussions and identify dependencies across Teams, SharePoint, OneDrive, Power Platform, Viva Engage, Exchange, email security gateways, and Microsoft Defender.

• Coordinate change and project delivery for collaboration services and email technologies, including integrations and dependencies with security and enterprise platforms.

• Vendor & Financial Management

• Manage vendor relationships, contracts, and budgets related to assigned projects and platforms.

• Oversee procurement activities, including quotes, purchase orders, and invoicing.

Qualifications The Requirements

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field.

• Experience: 5+ years in technical delivery, infrastructure project management, or engineering leadership roles within large, global organizations.

• Skills & Expertise:

• Proven ability to deliver large-scale, cross-functional technology projects.

• Strong understanding of enterprise infrastructure technologies and services.

• Excellent communication, negotiation, and stakeholder management skills.

• Strong experience in roadmap development, work prioritization, and delivery planning.

• Familiarity with Agile/Scrum delivery frameworks and project tools (e.g., Azure DevOps, Jira, SharePoint, Visio, MS Office Suite).

• Vendor management and financial oversight experience.

Preferred

• Certifications such as PMP, CSM, or SAFe.
• Experience delivering Microsoft 365 transformation, service improvement, tenant governance, collaboration, messaging, security, compliance, or adoption initiatives.
• Experience working with globally distributed engineering and operations teams in an enterprise environment.
• Background in technical product management or delivery of large global infrastructure solutions.
• Experience leveraging AI-enabled productivity and delivery tools (e.g., Microsoft Copilot, Azure DevOps integrations, knowledge management platforms, or workflow automation solutions) to improve delivery outcomes and operational efficiency.

Core Competencies

• Leadership & Collaboration
• Strategic & Analytical Thinking
• Adaptability & Resilience
• Roadmap & Prioritization Excellence
• Results Orientation
• Customer & Stakeholder Focus

Why Join Us

• Opportunity to drive high-impact, global technology initiatives.
• Work with a collaborative, diverse team that values innovation and accountability.
• Competitive compensation, benefits, and professional growth opportunities.
• Help shape the technology foundation that supports one of the world’s leading advisory and broking firms.

WTW is an Equal Opportunity Employer