Technical Delivery Manager- Network Operations

Role - Technical Delivery Manager - Network

Experience - 8 to 14 years

Only Immediate to 15 days joiners required

Ony Relevant Candidate should apply

Location (Hybrid) - Bangalore, Pune, Delhi NCR, Gurugram, Hyderabad

Shift: US-Aligned Night Shift

Key Responsibilities

• Lead and manage technical NOC / Network Operations teams across distributed/global environments.
• Ensure network services consistently meet defined SLA and KPI objectives.
• Act as a technical escalation point for major/high-severity network incidents.
• Manage Incident, Problem and Change Management processes in an ITIL environment.
• Participate in client governance and service review meetings as a technical leader.
• Monitor operational performance and drive continuous service improvement.
• Identify process gaps and implement Shift-Left initiatives to reduce unnecessary escalations.
• Coach and mentor junior and senior network engineers.
• Drive quality assurance, process adherence and operational excellence.
• Support client transition, UAT and service onboarding activities.
• Coordinate with internal teams, vendors and clients for timely issue resolution.
• Drive cost optimization, automation and efficiency initiatives.
• Participate in on-call/escalation rotation when required.

Must-Have Skills

• 8+ years of technical management / leadership experience.

• Minimum 5+ years managing or leading NOC / Network Operations teams.

• Strong experience in ITIL / ITSM-based service delivery.

• Hands-on understanding of enterprise networking environments.

• Strong experience with one or more of:

• Cisco

• Palo Alto

• Fortinet

• Meraki

• Juniper / Aruba

• F5

• Cato

• Strong understanding of Incident, Problem and Change Management.

• Experience managing SLA, KPI and service delivery metrics.

• Strong experience in major incident and technical escalation management.

• Excellent people management, coaching and stakeholder management skills.

• Experience working with global/distributed or follow-the-sun teams.

• Strong client-facing communication and escalation management skills.

• Willingness to work in US-aligned night shifts.