Technical Deployment Engineer

Work-From-Office is a setup based in Cebu.

Primary Role:

Ensure the delivery of support services to our newly onboarded customers, focusing on network installation. Responsible for completing assigned tasks to meet project goals.

Scope of Work:

• Collaborate with Installers and Project Managers on the network implementation of new installations or deployments.
• Address concerns of newly onboarded properties during installation.
• Perform Post Install Checks (PIC) and follow up with installers on any missing or failed items.
• Monitor and ensure the completion of PICs. Identify any training or installation processes that need to be covered or changes that need to be made.
• Ensure all tools are available and accessible for property staff.
• Work with Field Technicians to troubleshoot installation-related issues.
• Coordinate and schedule training with property staff for Site Dashboard and Conference Tool (if applicable) and provide Splash Page orientation.
• Ensure all devices are set up and monitored in the NMS.

Qualifications and Requirements

Key qualifications:

• 2 years of hands-on experience with Networking
• Should have experience in switching
• Proficiency in configuring Layer 2 devices (e.g., VLANs, WLANs)
• Layer 2 support experience
• Ability to subnet in Layer 3

Additional Skills:

• Experience with satellite television (preferred but not required)
• CCNA certification

Certifications:

• Meraki ECMS Certification (mandatory upon hiring, so far free)

Customer Service Experience:

• Experience in BPO with inbound and outbound calls

Others:

• High school diploma or equivalent; additional education in a relevant field is a plus.
• Proven experience in a NOC or technical support role, preferably in managed Wi-Fi or satellite television.
• Strong understanding of networking principles, protocols, and satellite communication systems.
• Network+ (Net+) certification is a plus.
• Exceptional problem-solving and analytical skills.
• Ability to thrive in a fast-paced and dynamic work environment.

Perks and Benefits

• Comprehensive health and life insurance starting on your 16th day of employment, including coverage for one free dependent

• Flexible leave credits that can be used for vacation, emergencies, and sick leave

• Quarterly perks boxes for WFH staff, filled with groceries and snacks to keep you fueled

• Exciting Mid-Year Parties with giveaways and cash prizes

• Endless opportunities for career advancement

• Annual performance review with a salary increase

• We set you up for success with a company-provided PC/laptop and fiber internet connection

• Tech-on-Wheels support

• Join our CS Social Clubs and Special Interest Groups to connect with colleagues

• International career growth and networking opportunities

• Unlimited cash incentives for successful referrals

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points – redeemable for useful items like appliances, kitchen gadgets, and more