Technical Digital Account Manager - FTC

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Key Responsibilities:

• Oversee deployment and ongoing management responsibilities for the Lexmark printer fleet using PET and MVE tools
• Test, validate, and certify new Lexmark Xerox device models for production readiness
• Partner with cross-functional teams to design and deliver print and infrastructure solutions aligned to project requirements
• Identify and resolve infrastructure vulnerabilities and application deployment issues across onpremises and cloud environments
• Drive printer fleet consolidation and feature standardization initiatives to optimize cost, performance, and business alignment
• Support the design, development, and deployment of cloud-based print solutions
• Apply scripting and automation skills, including PowerShell, Bash, or Shell, to improve deployment efficiency and operational support
• Provide advanced technical support for complex issues, including CPM enrollments, card reader permissions, and escalated service requests
• Develop and maintain processes for identifying, decommissioning, and disposing of legacy
• Lexmark and third-party print devices
• Operate within ITIL-aligned practices and ensure compliance with audit, information security, and regulatory requirements

Qualifications:

• Bachelor’s degree, college diploma, or equivalent experience in Information Technology, Computer Science, or a related field
• Strong communication and stakeholder management skills, with the ability to work effectively across project teams, infrastructure groups, vendors, and business partners
• Proven ability to manage competing priorities and deliver results in a fast-paced, high-demand environment
• Strong analytical and problem-solving skills, with experience developing technical documentation, standard operating procedures, and deployment guides
• Proficiency with Microsoft tools including Project, Word, Excel, Visio, and PowerPoint, with experience using scripting or automation to improve operational efficiency
• Experience supporting enterprise print infrastructure in hybrid environments, including cloudbased print systems, fleet deployment, certification, lifecycle management, and large-scale hardware refresh initiatives
• Experience working in financial services or other regulated environments is preferred, along with knowledge of ITIL-based incident, problem, and change management practices
• Hands-on experience with Lexmark Cloud Print Management (CPM), including device configuration, enrollment, firmware management, driver deployment, and print queue administration
• Solid understanding of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN, particularly as they relate to printer connectivity, troubleshooting, and secure print operations