Technical Director, CSD

SUMMARY

The Technical Director, Carbonated Soft Drinks, serves as the technical and commercial subject matter expert for Micro Matic’s carbonated soft drink dispense portfolio. This role is responsible for validating product solutions against customer, market, quality, and operational requirements while supporting innovation, product readiness, training, installation standards, and field troubleshooting.

The position works cross-functionally with Engineering, Production, Sourcing, Quality, Sales, service partners, customers, and other internal and external stakeholders to ensure Micro Matic’s CSD offerings are technically sound, commercially viable, properly documented, and ready for successful deployment in the field.

Key areas of responsibility include:

Lead technical evaluation and validation of CSD dispense equipment, components, and system solutions.

Support product development, continuous improvement, and portfolio strategy for CSD equipment offerings.

Develop installation, service, troubleshooting, and training materials for internal teams, customers, service providers, and end users.

Support test installations, field rollouts, and customer-facing technical discussions.

Capture field learnings and translate them into product, process, training, and documentation improvements.

Serve as a primary technical resource for CSD system design, specification, installation, service, and issue resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 Serve as the technical lead for Micro Matic’s CSD dispense portfolio, working across Engineering, Production, Sourcing, Quality, Sales, and external partners to validate solutions against customer and market requirements.

Evaluate current and future CSD equipment offerings against performance, quality, serviceability, installation, regulatory, customer, and market standards.

Act as a commercial and technical approval resource for design, supply, functional, and product changes within the CSD portfolio.

Support the strategic vision for CSD equipment, product development priorities, portfolio expansion, and innovation opportunities.

Partner with Sales leadership to identify strategic innovation priorities and technical solutions that support channel growth.

Develop and maintain installation guides, service procedures, troubleshooting resources, and technical standards for Micro Matic and Taprite CSD offerings.

Lead internal and external training efforts for CSD solutions, including training for sales teams, technical teams, customers, service providers, installers, and end users.

Provide guidance to internal stakeholders on proper system design, specification, installation requirements, and troubleshooting practices.

Support test installations and field trials to document learnings, validate performance, identify improvement opportunities, and prepare for broader field rollouts.

Respond to technical questions from customers, operators, installers, service providers, and internal teams regarding product design, system function, service, troubleshooting, and performance.

Coordinate cross-functional communication between internal departments and external stakeholders to ensure alignment on product readiness, field support needs, and technical requirements.

Lead or support technical project management activities related to CSD product development, training, documentation, field validation, and implementation.

Review continuous improvement and quality-related opportunities as they relate to CSD equipment offerings.

 Perform other duties as assigned.

 

SUPERVISORY RESPONSIBILITIES

Supervisory responsibilities are to be determined. This role may provide technical direction, guidance, and subject matter expertise to cross-functional teams, service partners, installers, and other stakeholders as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate will demonstrate strong technical knowledge of beverage dispense systems, with specific experience in carbonated soft drink equipment, installation practices, product support, troubleshooting, training development, and customer-facing technical communication. The individual must be able to work effectively across departments and with external stakeholders to translate technical requirements into practical, field-ready solutions.

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree preferred, with a minimum of four years of related experience in beverage dispense systems, technical product support, engineering, quality, field service, product development, or a related technical discipline.

Equivalent combinations of education and relevant industry experience may be considered.

Experience with carbonated soft drink dispense systems, installation standards, service procedures, equipment troubleshooting, and customer-facing technical support is required.

Must be proficient with Microsoft Word, Excel, and PowerPoint to develop documentation, track project activity, analyze information, and communicate technical and business performance effectively.

TRAVEL REQUIREMENTS

This position may require travel up to 50% of the time. Travel may include visits to manufacturing facilities, supplier locations, customer sites, test installations, field rollout locations, trade events, service partners, and internal company meetings.

LANGUAGE SKILLS

Ability to read and comprehend technical instructions, correspondence, equipment documentation, service procedures, and business communications. Ability to write clear and effective correspondence, training materials, technical guides, and internal documentation. Ability to effectively present information in one-on-one, small group, customer-facing, and cross-functional business settings.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to calculate rates, ratios, percentages, measurements, and other values commonly used in technical, product, quality, service, and business analysis.

 

REASONING ABILITY

Ability to solve practical problems and address a variety of technical, operational, and customer-related situations where limited standardization may exist. Ability to interpret instructions and information furnished in written, oral, diagram, schematic, technical, or schedule form. Ability to analyze field issues, identify root causes, evaluate alternatives, and recommend practical solutions.

CERTIFICATES, LICENSES, REGISTRATIONS

Current valid driver’s license required. Must be able to travel as required.

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to handle or feel objects, tools, or controls, and reach with hands and arms. The employee may occasionally lift and/or move up to 25 pounds. The role may require participation in field visits, equipment reviews, installation observations, customer site assessments, and manufacturing or test-site environments. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee may work in office, manufacturing, warehouse, laboratory, customer site, test installation, and field service environments. The employee may occasionally be exposed to outside weather conditions, equipment noise, moving equipment, active installation areas, and typical conditions associated with beverage dispense equipment evaluation, installation, and service support. The noise level in the work environment may vary from quiet office settings to moderate levels in manufacturing, warehouse, or