Technical Director (Security Systems)

Key Responsibilities:

1.  Strategic Customer & Stakeholder Management

·         Serve as a senior point of engagement for key customers and stakeholders.

·         Build trusted relationships and maintain a strong understanding of customer priorities, operational requirements and longer-term plans.

·         Engage senior customer stakeholders on programme, solution and delivery matters.

·         Manage expectations and facilitate alignment between customers and internal teams.

·         Provide leadership in resolving significant customer, programme or delivery issues.

2.  Programme & Delivery Leadership

·         Provide senior oversight for large, complex and mission-critical programmes.

·         Work closely with project, engineering and operations teams to ensure customer requirements are translated into executable solutions.

·         Monitor key programme risks, dependencies, costs and delivery considerations.

·         Support resolution of major programme issues and escalations.

·         Ensure successful transition from solution development through implementation and operations.

3.  Solution & Technical Oversight

·         Provide senior-level oversight of solutions proposed and delivered to customers.

·         Ensure solutions appropriately balance customer requirements, technical feasibility, security, cost and operational considerations.

·         Work closely with architects, engineers and technical specialists who provide detailed technical expertise.

·         Participate in major solution and design discussions without necessarily being the hands-on technical architect.

·         Ensure appropriate engineering, cybersecurity, quality and regulatory standards are maintained.

4.  Business & Pre-Sales Support

·         Support strategic bids, tenders and major business opportunities.

·         Engage customers to understand requirements and help shape commercially and operationally viable solutions.

·         Work across business, commercial and technical teams to develop compelling customer propositions.

·         Present solutions, programme approaches and recommendations to senior customer stakeholders.

5.  Cross-Functional Leadership

·         Bring together engineering, project management, operations, commercial and partner teams to deliver customer outcomes.

·         Provide direction and guidance to programme and technical leaders.

·         Encourage strong collaboration between customer-facing and technical teams.

·         Support capability development and succession planning across the organisation.

Requirements:

·         Bachelor’s degree in Engineering, Technology, Systems or a related discipline.

·         15+ years of relevant experience in large-scale programmes, systems integration, security, critical infrastructure or similarly complex environments.

·         Strong track record in customer engagement and senior stakeholder management in large institutional customers.

·         Experience leading or overseeing complex, multi-disciplinary programmes and teams.

·         Sufficient technical knowledge to engage confidently with engineering and technology teams and understand major solution considerations.

·         Strong ability to translate between customer/business requirements and technical delivery teams.

·         Comfortable operating in environments involving multiple stakeholders, complex requirements and mission-critical delivery.

·         Exposure to physical security, smart security, automation, large-scale systems integration, IT/OT or related technologies would be advantageous, but deep specialist expertise in all these areas is not required.

Interested applicants, please submit here or email your updated resume to [email protected]

AVRIL CHUA SWEE HONG

CEI: R1103862

Company Reg. No. 200412473D || EA Licence No. 13C6614