Technical Documentation Specialist

Driven by the passion to improve quality of people’s lives, WSA continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We're looking for a Technical Documentation Specialist to support global teams and create user guides for our customers and wearers across all our brands globally. You will work closely with cross-functional stakeholders to ensure documentation is accurate, compliant, and support regulatory requirements, product registration, launch readiness, and global market availability.

What you will do

• Create and maintain clear, accurate and user-friendly documentation for medical products, including Instructions for Use, user guides, data sheets and safety manuals.
• Develop and update English master documents using internal content management systems and ensure documentation remains structured, consistent and ready for review and release.
• Coordinate the review and approval process for documentation, working closely with stakeholders to ensure timelines and quality standards are met.
• Support translation activities and coordinate multiple language versions to enable global product availability.
• Collaborate with Product Management, R&D, Quality, Regulatory Affairs, Risk Management and external partners to collect information, clarify content and obtain required approvals.
• Ensure documentation complies with internal quality standards and supports applicable regulatory requirements.
• Continuously improve documentation, templates and processes to make information clear, easy to understand and accessible to users.

What you bring

• Experience in any of these areas: project coordination, documentation, administrative support, technical support, customer support, or similar roles involving written communication and stakeholder collaboration.
• Excellent written and verbal communication skills in English, with the ability to create, review and improve content.
• Strong attention to details and commitment to delivering high-quality work.
• Ability to organize information, manage documentation and maintain accuracy across multiple tasks and projects.
• Strong coordination skills and the ability to work effectively with stakeholders across different functions.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.