TECHNICAL DOCUMENTATION SPECIALIST

Position Title: Technical Documentation Specialist

Department: Operations / Technical Communications

Employment Type: Full-Time

Need to co ordinate engineering, product management, quality assurance, and operations to translate complex procedures into clear, structured, and user-friendly documentation.

Key Responsibilities & Duties

Document Creation & Maintenance: Draft, review, and maintain Standard Operating Procedures (SOPs), technical manuals, user guides, workflow diagrams, and on boarding documents.

Process Standardization: Establish and enforce corporate documentation standards, style guides, and standardized templates across all business units.

Knowledge Base Management: Organize and curate company Knowledge Base (e.g., Confluence / Notion / SharePoint) to ensure high accessibility, accuracy, and security.

Cross-Functional Engagement: Collaborate directly with Subject Matter Experts (SMEs), developers, and team leads to gather, organize, and synthesize technical details.

Quality Audits & Review: Conduct periodic reviews of existing files to eliminate obsolete content, update changing procedures, and ensure compliance with industry standards.

Version Control & Governance: Implement strict versioning control and document approval workflows to track updates and revisions systematically.

Requirements & Qualifications

Education: Bachelor's degree in Technical Writing, Communications, English, Computer Science, Business Administration, or related fields.

Experience: 1 to 3 years of experience in technical writing, process mapping, or content management. (Exceptional fresh graduates with relevant internship experience will be considered).

Technical Tool set: Proficiency in documentation platform tools (e.g., Confluence, Notion, SharePoint, Document360) and MS Office Suite (Word, Excel, PowerPoint).

Process Mapping Tools: Familiarity with flow charting tools such as Lucid chart, Vision, Miro, or Draw.io.

Communication Skills: Exceptional written and verbal English communication skills with an eye for precise grammar, structural layout, and clarity.

Analytical Mindset: Strong ability to break down complex technical procedures into step-by-step, actionable operational instructions.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Work from home

Work Location: In person