Technical Engineer (Aftersales)

Roles & Responsibility

1. Technical Support

• Provide on-site and off-site technical support to dealers/workshops

• Manage and resolve technical support tickets within defined SLAs

• Escalate unresolved cases to HQ/relevant technical teams

2. ILS (Integrated Logistics Support) Maintenance

• Maintain and update technical manuals

• Maintain and update Special Service Tools (SST) list and tool inventory requirements

3. APTC (Technical Campaign) Management

• Fan out technical campaign bulletins/instructions to dealer network

• Track and follow up on campaign closure status and compliance across all affected vehicles/dealers

4. Data Analysis & HQ Feedback

• Analyze field data, failure trends, and recurring technical issues

• Report findings to HQ and track feedback/resolution to closure

5. Technical Activities

• Plan and execute technical engagement programs: Tech Star, Safety Month, Quarterly Activities, Technical Camp

• Coordinate participation and logistics for these programs across dealer network

6. Training & Competency Development

• Develop training materials and curriculum for dealer technicians

• Conduct technical training sessions and competency assessments

• Track training completion and skill-gap closure

7. Warranty Claims

• Review, validate, and process warranty claims for technical accuracy

• Liaise with HQ on warranty policy and claim disputes

8. Technical Hotline (Internal Support)

• Serve as technical point of contact/hotline for internal departments (Customer Service, Sales) on product-related queries

9. HQ Support

• Support HQ-driven initiatives: benchmarking studies, competitor analysis, technical studies

10. Lubricants & Accessories

• Provide technical guidance on approved lubricants and accessories

• Support technical evaluation/testing of new lubricant/accessory offerings

11. Work Procedures Localisation

• Localize HQ work procedures/SOPs for market-specific requirements (language, regulatory, operational context)

Key Requirements

• Diploma/Degree in Automotive, Mechanical, or Electrical/Electronic Engineering

• 2–5 years' experience in automotive after-sales, technical support, or field service (automotive OEM/dealer environment preferred)

• Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems

• Familiarity with warranty processes, technical bulletins/campaigns, and service documentation

• Experience conducting technical training or coaching dealer technicians is an advantage

• Willing and able to travel to dealer/distributor sites for on-site support

• Good communication skills — able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders

• Comfortable working with data (failure trends, KPIs, HQ reporting) and common office/reporting tools

• Preferred with valid driving license