Technical Engineer - Business Applications

Elevate is recruiting aTechnical Engineer - Business Applicationsto join our high-performing team. We provide consulting, technology, and services to law departments and law firms, offering practical ways to improve efficiency, quality, and business outcomes. 

You are driven, smart, flexible, and enjoy a fast-paced, team-oriented environment, where you can succeed and learn while making a dent in the legal universe.

Specifically, the Tech Engineer will

• Analyze, troubleshoot, and evaluate support tickets from global organization users.
• Develop a broad understanding of business operations, the suite of SaaS applications managed by the IT organization, and where appropriate subject matter expertise lies, to effectively assign support tickets.
• Provide excellent customer service to Elevate’s global technology users.
• Collaborate effectively with all parts of the IT organization to support holistic SaaS application maintenance.
• Analyze and understand ticket attributes and trends; reporting on the same to IT management.
• Support the planned migration to new ticketing system.
• Contribute to other various projects managed by IT.
• Ensure security policy compliance and change management principles are used.
• Assist with maintenance of technical documentation, knowledge base articles, job aids, user education collateral, and standard operating procedures.

Experience

• Proficient in various enterprise-level technologies
• 2+ years of experience as a technical support specialist or similar position

Skills for Success

• Strong analytical skills to diagnose and resolve technical issues efficiently
• Excellent customer-oriented approach to provide a positive support experience
• Very strong communication skills including excellent written and oral English
• Ability to thrive in a complex environment
• A collaborative spirit and a willingness to share knowledge and cross-train team members
• A proactive approach to learning new technologies and products

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business Administration, or a related field.

Elevateis a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.
Our most recent achievements and distinctions include:

• For the ninth consecutive year, in 2024, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Providers in Asia-Pacific.
• For the fourth year in a row, Elevate’s integrated law firm has been designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms.
• Newsweek awarded Elevate highest rating in the annual ‘America’s Greatest Workplaces for Diversity’ List and ‘America’s Greatest Workplace for 2024’ list.
• Elevate was named a top ALSP in Asia by Thomson Reuters’ Asian Legal Business in 2024.
• Co-winner, 2022 Financial Times Collaborative Innovation Award for Industry Impact.
• Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016.
• Named by ALM Intelligence as the only Pacesetter in the Legal category in its 2021-2022 Legal Department Legal Operations report.
• The first non-lawyer-owned global legal services provider to receive an Alternative Business Structure (ABS) License to provide legal services in the US.

Learn more at: https://elevate.law
See more jobs at: https://elevate.law/careers/