Technical Engineer

Job Summary

The Technical Supervisor – Aftersales is responsible for supervising technical service operations, ensuring proper diagnosis, repair, maintenance, and resolution of customer concerns. The role provides technical guidance to service technicians, monitors service quality and turnaround time, and coordinates with Customer Service, Parts, and other departments to ensure efficient aftersales support.

Key Responsibilities

• Supervise and guide technicians in the diagnosis, repair, testing, and maintenance of power tools, equipment, and related products.
• Review and validate technical assessments, repair recommendations, and service reports.
• Provide technical assistance for complex or escalated customer and product concerns.
• Monitor repair quality, turnaround time, productivity, and pending service cases.
• Conduct troubleshooting and root-cause analysis for recurring product or technical issues.
• Ensure proper use of tools, testing equipment, spare parts, and technical resources.
• Coordinate with Customer Service regarding technical concerns, repair status, warranty cases, and customer complaints.
• Coordinate with Parts/Warehouse teams to ensure availability of required spare parts and materials.
• Monitor warranty repairs and ensure compliance with company policies and procedures.
• Conduct technical coaching, demonstrations, and on-the-job training for technicians.
• Evaluate technician performance and recommend training or improvement plans when necessary.
• Ensure proper documentation of repairs, service reports, technical findings, and replaced parts.
• Escalate major or recurring product defects and technical issues to the concerned department for appropriate action.
• Assist in developing and improving repair procedures, service standards, and technical guidelines.
• Ensure compliance with safety procedures and proper handling of tools and equipment.
• Perform other related technical and supervisory duties as assigned.

Qualifications

• Bachelor’s degree or technical/vocational course in Mechanical Engineering, Electrical Engineering, Electronics, Automotive, or a related field.
• At least 3–5 years of relevant technical/service experience, preferably in aftersales, repair, maintenance, power tools, appliances, equipment, or a similar industry.
• At least 1–2 years of supervisory or team-lead experience is preferred.
• Strong knowledge of troubleshooting, repair, preventive maintenance, and technical diagnostics.
• Ability to read and understand technical manuals, diagrams, and service documentation.
• Knowledge of electrical, mechanical, or electronic components is an advantage.
• Good leadership, problem-solving, and decision-making skills.
• Good communication and coordination skills.
• Willing to work onsite and during Saturdays or extended hours when required by business operations.

Pay: Php30,000.00 - Php35,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance

Work Location: In person