Technical Engineer

Key Responsibilities

1. Technical Support

• Provide on-site and off-site technical support to dealers/workshops
• Manage and resolve technical support tickets within defined SLAs
• Escalate unresolved cases to HQ/relevant technical teams

2. ILS (Integrated Logistics Support) Maintenance

• Maintain and update technical manuals
• Maintain and update Special Service Tools (SST) list and tool inventory requirements

3. APTC (Technical Campaign) Management

• Fan out technical campaign bulletins/instructions to dealer network
• Track and follow up on campaign closure status and compliance across all affected vehicles/dealers

4. Data Analysis & HQ Feedback

• Analyze field data,failure trends, and recurring technical issues
• Report findings to HQ and track feedback/resolution to closure

5. Technical Activities

• Plan and execute technical engagement programs: Tech Star, Safety Month, Quarterly Activities, Technical Camp
• Coordinate participation and logistics for these programs across dealer network

6. Training & Competency Development

• Develop training materials and curriculum for dealer technicians
• Conduct technical training sessions and competency assessments
• Track training completion and skill-gap closure

7. Warranty Claims

• Review, validate, and process warranty claims for technical accuracy
• Liaise with HQ on warranty policy and claim disputes

8. Technical Hotline (Internal Support)

• Serve as technical point of contact/hotline for internal departments (Customer Service, Sales) on product-related queries

9. HQ Support

• Support HQ-driven initiatives: benchmarking studies, competitor analysis, technical studies

10. Lubricants & Accessories

• Provide technical guidance on approved lubricants and accessories
• Support technical evaluation/testing of new lubricant/accessory offerings

11. Work Procedures Localisation

• Localize HQ work procedures/SOPs for market-specific requirements (language, regulatory, operational context)

Key Requirements

• Diploma/Degree in Automotive, Mechanical, or Electrical/Electronic Engineering
• 2–5 years' experience in automotive after-sales, technical support, or field service (automotive OEM/dealer environment preferred)
• Strong diagnostic and troubleshooting skills across mechanical, electrical, and EV/hybrid systems
• Familiarity with warranty processes, technical bulletins/campaigns, and service documentation
• Experience conducting technical training or coaching dealer technicians is an advantage
• Willing and able to travel to dealer/distributor sites for on-site support
• Good communication skills — able to explain technical matters clearly to dealers, distributors, and internal non-technical stakeholders
• Comfortable working with data (failure trends, KPIs, HQ reporting) and common office/reporting tools
• Preferred with valid driving license

BYD (SINGAPORE) PTE.LTD

We are one of China’s largest companies and has successfully expanded globally. Specializing in battery technologies, our green mission to “solve the whole problem” has made us the industry pioneers and leaders in several high-tech sectors including High-efficiency Automobiles, Electrified Public Transportation, Environmentally Friendly Energy Storage, Affordable Solar Power and Information Technology and Original Design Manufacturing (ODM) services.

BYD (Singapore) Pte. Ltd. was established to develop the electrification of transportation solutions for local customers, which includes electric cars, buses, forklifts and new energy products.