Technical Engineer

About IDT

At IDT, we make technology work for people. From solving everyday IT challenges to delivering projects and protecting businesses against cyber threats, we help our clients stay connected, productive and secure. Our teams bring together technical expertise and a human approach, because great IT is as much about the people we support as the systems we look after.

We're not here to simply close tickets. We get to know our clients, take ownership of challenges and find solutions that make a lasting difference. We tackle problems together, share what we learn and look for better ways of doing things. Curiosity matters here, and asking questions is part of getting it right.

As our Tech Engineer, you'll be the technical backbone for a diverse client base, providing expert-level support, keeping systems running smoothly and building the kind of relationships that make clients trust us with their IT. Your technical know-how and people skills will go hand in hand to make a real difference for the businesses we support.

Key responsibilities

Technical support

• Provide expert-level technical support to clients, including troubleshooting hardware and software issues.
• Ensure timely resolution of IT support requests and document all interactions.

Monitoring and maintenance

• Proactively monitor client networks and systems to identify and resolve potential problems before they affect the business.

Client relationships

• Collaborate with clients to understand their business needs and recommend IT solutions that align with their goals.
• Manage and maintain client relationships, acting as a trusted advisor on all things IT.

Projects

• Participate in the planning and execution of IT projects, including network upgrades, migrations and system implementations.

Knowledge sharing

• Stay up to date with emerging technologies and industry best practices to continuously develop your skills.
• Foster a positive, collaborative team environment by sharing knowledge and providing mentorship.

About you

• Essential: you have previous experience working at an MSP, this is a mandatory requirement for the role.
• You have strong technical knowledge of operating systems (Windows, macOS, iOS, Android), networking, cloud technologies and cyber security.
• You have proven experience with remote monitoring and management (RMM) tools and professional services automation (PSA) systems.
• You communicate clearly and build genuine rapport with clients, with a focus on empathy and client satisfaction.
• You're committed to ongoing professional development and keeping your skills current.
• You take ownership of problems, and know when to ask for guidance rather than guess.

Benefits

• Quarterly team socials, a chance to get together and enjoy time with colleagues outside of work.
• Genuine career development opportunities to build your skills and grow your career.
• Access to the latest tools, certifications and training resources to keep your technical skills sharp.
• Five days of paid sick leave after six months of continuous service.
• Access to an employee assistance programme to support your wellbeing.

Pay: Up to £34,000.00 per year

Licence/Certification:

• driving licence, and access to your own vehicle? (required)

Work Location: In person