Technical Engineer - Red Hat

Responsibilities:

• Schedule with customers on preventive maintenance activities
• Perform onsite comprehensive preventive maintenance
• Generate comprehensive preventive maintenance reports
• Upload preventive maintenance reports to Field Service Management System
• Update tickets in a timely manner in Field Service Management System
• Provide technical assistance to Level 1 Engineers
• Provide onsite or offsite support to customers
• Prepare incident reports if required
• Prepare problem management reports, if required
• Handle small scale projects independently and assists in large scale project deployment
• Assist in project deployment and ensures deployment according to timeline
• Provide input to develop documents for projects
• Capture and updates project implementation technical issues for lessons learned
• Conduct project testing and commissioning with customers
• Update installation tickets in a timely manner

Requirements:

• Diploma/Degree in Information Technology or equivalent

• Minimum 3-5 years support and deployment working experience related in IT-related environment with Red Hat Linux, Red hat Satellite, Red Hat Virtualization, Red Hat Ansible Automation Platform, and Red Hat OpenShift Container Platform

• Outstanding verbal and written communication skills and ability to convey complex information to customers clearly and concisely

• Direct experience with a variety of hardware and software vendors

• Ability to manage and cooperate with various levels of stakeholders up to C-level

• Knowledge of Red Hat Jboss and AMQ is an added advantage

• Preferred Minimum Certifications: RHCE

• Ability to work independently and within a team

• Preferrable skills:

  • Respond to high-level escalation and resolution, root cause analysis of any issues that may arise as well as mitigation plan
  • Primary point of contact for the client
  • Service request ownership
  • Proactive notification of relevant bugs/issues, releases, software advisories that could impact the customer environment
  • Ensure proper and timely resolution of cases within SLA’s
  • Conduct regular service review meeting to discuss request status report, software versions and upcoming projects
  • Provide recommendations for operational optimization for efficiency, resilience and sustainability
  • Multi-vendor coordination
  • Engagement with Principal & internal support teams
  • Provide visibility of Principal’s roadmaps
  • Workshop/education (webinars) sessions to keep customer informed on specific technologies or processes