Industrial Quality Management Sdn Bhd
TECHNICAL EXECUTIVE
Skills
13 days ago
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Important information
Contract type:
Permanent
Location:
44200 Rasa, Selangor, Malaysia
Work mode:
Onsite
Published on:
6 October 2026
What they need
- Handle and investigate customer complaints related to product quality and performance.
- Analyze customer complaints and identify root causes using appropriate problem-solving methods.
- Coordinate with Production, Engineering and QA/QC teams to implement corrective and preventive actions (CAPA).
- Prepare customer complaint reports, investigation reports and 8D reports where required.
- Monitor the effectiveness of corrective actions and ensure timely closure of complaints.
- Analyze quality data and identify recurring defects or quality trends.
- Conduct product inspection and technical analysis related to customer complaints.
- Communicate with customers regarding complaint status, investigation findings and corrective actions.
- Maintain proper records and documentation of all customer complaints.
- Support continuous quality improvement and reduction of customer complaints.
Pay: RM2,800.00 - RM3,500.00 per month
Benefits:
- Additional leave
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person
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