Technical Executive

Team: Engineering

ROLE PURPOSE

Oversee technical operations of the residential complex, ensuring reliable MEP systems and facilities, timely preventive maintenance and prompt resolution of resident technical concerns.

KEY RESPONSIBILITIES

• Technical Operations & Maintenance: Manage MEP systems, lifts, HVAC and STP; coordinate equipment handover, snag rectification, troubleshooting and preventive maintenance.

• Resident Issue Resolution: Handle technical queries and complaints within defined TAT, keep residents updated, follow up on feedback and escalate complex issues when required.

• Vendor & Contract Management: Coordinate vendors for repairs, servicing and spare parts; manage AMCs, LOIs, POs, invoices and SLA compliance; identify cost- and energy-saving opportunities.

• Team Leadership & Safety: Supervise and train technicians, allocate tasks, support recruitment, issue work permits and ensure safety procedures, regulatory compliance and daily checklists are followed.

• Reporting & Inventory: Prepare daily/periodic MIS and management reports; track fuel, power and water consumption; reconcile MEP, pool and STP consumables and maintain stock records.

• Site & Stakeholder Coordination: Conduct daily site rounds, maintain snag lists, coordinate with project teams, developers, clients, shop owners and residents, and support parking/access-system operations.

QUALIFICATIONS & EXPERIENCE

• Diploma or degree in Electrical Engineering or a related field.

• Minimum 4+ years of technical facility management experience in residential complexes.

• Strong knowledge of MEP systems, equipment maintenance, troubleshooting and safety compliance.

• Good communication and customer-service skills; experience in vendor negotiation, contract/SLA management, MIS reporting and inventory control.

• Proactive, organized, analytical and adaptable, with team leadership and stakeholder-management skills.

KEY PERFORMANCE INDICATORS

Resident satisfaction: minimum 90% • Critical-system uptime: 98% annually • Close 95% of technical complaints within defined TAT; ageing below 5 days • 100% on-time preventive maintenance completion • At least 2 annual energy/cost initiatives targeting 5% operational cost reduction