Technical Executive

ROLE PURPOSE Oversee technical operations of the residential complex, ensuring reliable MEP systems and facilities, timely preventive maintenance and prompt resolution of resident technical concerns.

Key Responsibilities

• Technical Operations & Maintenance: Manage MEP systems, lifts, HVAC and STP; coordinate equipment handover, snag rectification, troubleshooting and preventive maintenance.
• Resident Issue Resolution: Handle technical queries and complaints within defined TAT, keep residents updated, follow up on feedback and escalate complex issues when required.
• Vendor & Contract Management: Coordinate vendors for repairs, servicing and spare parts; manage AMCs, LOIs, POs, invoices and SLA compliance; identify cost- and energy-saving opportunities.
• Team Leadership & Safety: Supervise and train technicians, allocate tasks, support recruitment, issue work permits and ensure safety procedures, regulatory compliance and daily checklists are followed.
• Reporting & Inventory: Prepare daily/periodic MIS and management reports; track fuel, power and water consumption; reconcile MEP, pool and STP consumables and maintain stock records.
• Site & Stakeholder Coordination: Conduct daily site rounds, maintain snag lists, coordinate with project teams, developers, clients, shop owners and residents, and support parking/access-system operations.

Qualifications & Experience

• Diploma or degree in Electrical Engineering or a related field.
• Minimum 4+ years of technical facility management experience in residential complexes.
• Strong knowledge of MEP systems, equipment maintenance, troubleshooting and safety compliance.
• Good communication and customer-service skills; experience in vendor negotiation, contract/SLA management, MIS reporting and inventory control.
• Proactive, organized, analytical and adaptable, with team leadership and stakeholder-management skills.

KEY PERFORMANCE INDICATORS Resident satisfaction: minimum 90%

• Critical-system uptime: 98% annually
• Close 95% of technical complaints within defined TAT; ageing below 5 days
• 100% on-time preventive maintenance completion
• At least 2 annual energy/cost initiatives targeting 5% operational cost reduction