Technical Executive

Job Summary

We are seeking a proactive and customer-focused Technical Executive to provide installation, commissioning, troubleshooting, and after-sales technical support for sensor doors, access control systems, and other access solutions. The role requires effective coordination with customers, sales teams, and technical management to resolve product issues, conduct site assessments, recommend suitable solutions, and ensure seamless product performance. The incumbent will be responsible for managing service requests, escalating complex technical concerns, maintaining service documentation, and delivering a high level of customer satisfaction through timely and efficient support across the assigned region. Extensive travel is required as part of the role.

Job Details

• Job Title: Technical Executive
• Business Vertical: ENOX
• Location: Surat
• Reporting To: Regional Manager - ENOX
• Division/Company: ASSA ABLOY Opening Solutions India Pvt. Ltd.
• Travel Required: 31%-60%
• Experience Level: Entry level

Key Responsibilities

• Attend technical complaints assigned by Technical Manager to rectify the on-site product issue
• Installation of sensor doors / access control system demonstrate the working of the product for smooth operation to enhance the user experience
• Initial site visits to recommend the appropriate suitable product to the customer
• Escalate the unresolved product issue to the Technical Manager for the replacement of the malfunctioned product
• To fill the complaint report in accordance with the customer regarding product trouble-shooting ensure to submit the same to the Technical Manager
• To take the feedback from the customer after work completion to evaluate customer satisfaction valuable feedback.

Key Skills Competencies

• Attention to details
• Team Working
• Solution-oriented

Qualification Experience

• Graduate
• Experience - 2-5yr.
• Previous experience in tech support or a similar job.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.