Technical Expert Analyst

Job Details

• Location: Gandhinagar
• Experience: 3 - 5 Years
• Number of Position: 1
• Graduation: Any IT Savvy graduate
• CTC: As per Industry Standards

Responsibilities

• Responsible for Quality Checking and Delivery of Products.
• Able to communicate with Clients and Project Managers for Product Related Issues.
• Review and Conduct quality checks of deliverables to both internal users.
• Describe, Summarize, and Document how the work was performed and the final results of the same.
• Troubleshoot and resolve issues and problems escalated by clients or internal associates for products/applications of Knovos.
• Analyze, Diagnose, and correct complex escalated system-related problems as per business needs.
• Act as a liaison between various groups including Client Services, Project Management, Business Application Development, Testing, DBA, and ITS for complex client/business requirements.
• Escalate problems to the appropriate team(s)/individual(s), coordinate, and follow up with technical teams in order to achieve resolution in a timely manner to ensure and enrich the client experience.
• Provide the highest level of quality services to internal and external clients.
• Perform continuous UAT, analyze the user experience, generate requirements, and troubleshoot and provide solutions for various business applications of Knovos.
• Meet the deadlines and perform activities in a time-critical, highly confidential process.
• Adhere to highest degree of professional standards and strict client confidentiality.
• Attend professional development and training seminars on a regular basis.
• Develop a high degree expertise in techno-functional knowledge on the intricacies of different back-end systems, products and tools that support various business applications of Knovos.
• Assist in the review and quality control of technical documentation, detailed system documentation, and procedures for new updates and changes.
• Participate in release upgrades and testing for various business applications.
• Participate in special projects/assignments and perform additional duties as assigned.
• Fulfill duties for off-shore and on-shore assistance for clientele spread on various locations across the globe.
• Work with accountability, ownership, and lead by example approach.
• Work additional hours as needed.