Technical Expert , Network Administrator

Technical Expert, Network Administrator

The APAC OT Network team serves as an escalation point for technical issues that are complex in nature which are escalated from the customer / program / operation team. The position provides in-depth technical support by working across departments within L+G and Customer teams. The Network team is responsible for driving a resolution to technical / functional issues. If technical issues cannot be resolved. The position requires strong technical, customer management skills and knowledge of business processes functions to implement new projects and resolve customers issues.

Key Performance Indicators / Dimension of Function

• Manage and maintain network infrastructure, including firewalls, to ensure robust security controls and compliance.
• Provide day-to-day operational support for enterprise networks, ensuring seamless service delivery to internal, hosted, and managed service environments.
• Monitor network performance using advanced tools, proactively identifying and resolving issues to maintain high availability.
• Troubleshoot and triage network, security, and connectivity incidents across customer-facing and internal environments.
• Collaborate with telecom providers and vendors for timely escalation and resolution of network related issues.
• Ensure reliable WAN connectivity and overall network stability across distributed environments.
• Leverage knowledge of public cloud platforms (GCP and Azure) to support hybrid and cloud based network operations.

Core Responsibilities

• Strong technical analytical skills ability to do complete methodical root cause analysis and troubleshoot technical issues.
• Highly adaptable in a dynamic work environment.
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Excellent team player self-starter with the ability to work unsupervised.
• Ability to plan and maintain schedules.
• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Excellent written and oral communication skills.
• Self-motivated, proactive, able to work under time-constrained conditions.
• Demonstrate customer focus with proven ability to resolve customer issues appropriately.
• Strong customer communication and service skills.
• Ability to multitask and prioritize.

Mandatory technical skills / requirements

• Extensive experience in Palo Alto / Cisco ASA Firewall, Firepower, F5 LTM.
• Extensive experience in Nexus Switches and dependent technologies like VPC, VDC, VxLAN, AAA.
• Strong knowledge in SD-WAN, ACI, DCNM.
• Good to have Scripting knowledge and TCL language.
• Must have experience on routing protocols like EGP IGP and hands-on troubleshooting experience.
• Knowledge of working in Visio and knows about SolarWinds.
• Understanding of DHCP, DNS, VMware, Datacenter Architecture.
• Strong hands-on with Switching technologies, IPS, GTM.
• Knowledge of IP subnetting and the OSI model.
• Understanding of Cisco devices, specifically Cisco routers switches and Cisco Firepower and ASA firewalls.
• Understanding firewall security policies involving objects, rules, NATs, inspection policies, etc.
• Experience with Algosec , Gigamon taps, and F5 load balancers.
• Must be customer-service-minded and tactful when dealing with customers.

Minimum qualifications

• B.E./B.Tech. (Electronics and Communications/Computer Science/IT) from a four-year college or university degree from a technical institution.
• Knowledge of software operating systems, networking, and applications (Good to have).
• Experience with utility operations, AMI operations is a plus.
• 10+ years of experience in IT Networking.
• Engineering degree or equivalent any graduate degree.
• CCIE/CCNA network certification.
• ITIL V3 Foundation certified.
• Energy Utility operations experience is a plus.
• Experience in working with solutions involving both software and hardware. Excellent communication skills ability to interact with end-users a must.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.