Technical Field Specialist

Responsibilities

• Ensure compliance with all Environmental, Health and Safety (EHS) policies and procedures while working at company and customer locations.
• Actively participate in EHS training, safety observations, hazard identification, and related safety initiatives.
• Foster, develop, and implement Continuous Improvement (CI) activities through all facets of the business.
• Ensure a proactive approach to product quality, GMPs, and quality of workmanship.
• Support new business onboarding activities to ensure smooth implementation, customer readiness, and successful product adoption.
• Coordinate and execute product testing, customer trials, sample evaluations, customer-driven improvement activaties, while documenting results and feedback.
• Proactively gather field feedback related to product performance, customer requirements, and market needs to support continuous improvement.
• Develop a customer field monitoring schedule by aligning with teammates to ensure excellent field support and customer service/
• Provide field technical support to customers, including troubleshooting, issue resolution, product guidance, and on-site support.
• Attend sales calls and customer meetings to provide a technical perspective and support solution development.
• Partner with sales representatives to identify customer needs, address technical questions, and support new business opportunities.
• Serve as a liaison between customers and internal teams, including sales, operations, quality, product development, product management, and customer service.
• Assist with customer training, product demonstrations, and technical education as needed.
• Support marketing, content generation and trade show activities.
• Maintain accurate records of customer visits, trials, samples, trip reports, technical issues, follow-up actions, and sales support activities. Use data to drive discussion and activity around improvements with product management team.
• Promote effective communication, positive collaboration, and teamwork across internal departments and customer contacts.
• Other responsibilities as required.

Required Skills/Abilities

• Strong technical aptitude with the ability to troubleshoot customer issues in field environments.
• Ability to communicate technical information clearly to customers, sales teams, and internal stakeholders.
• Strong customer service mindset with the ability to build trust and maintain positive customer relationships.
• Ability to support sales calls by translating customer needs into practical technical solutions.
• Strong organizational skills with the ability to manage field visits, trials, samples, follow-ups, and documentation.
• Effective problem-solving skills and ability to work independently while traveling.
• Excellent verbal, written, and presentation communication abilities.
• Proficiency in Microsoft Office Suite.
• Ability to travel frequently, estimated at approximately 75%.

Basic Qualifications

• Bachelor's degree in Business, Engineering, Technical Services, Sales, or related field; or equivalent technical and customer-facing experience.
• Minimum of 3 years of experience in technical support, field service, sales support, customer service, account management in a manufacturing, preferably print, packaging, or labels.
• Experience supporting customer trials, product samples, testing, implementations, or new business onboarding preferred.
• Experience working directly with customers in a field-based or customer-facing technical role preferred.
• Ability and willingness to travel approximately 75% to customer sites and business locations as required.