Technical Field Specialist/ Technical Support Technician

Job Overview

We are seeking a dynamic and proactive Technical Field Specialist/Technical Support Technician to join our team! In this role, you will be the frontline expert delivering exceptional technical support directly to clients and end-users in various field environments. Your energetic approach will ensure seamless troubleshooting, installation, maintenance, and repair of a wide range of IT equipment and infrastructure. This position offers an exciting opportunity to apply your technical expertise, communication skills, and problem-solving abilities to make a tangible impact on our clients’ operations. You will be instrumental in maintaining optimal IT performance, resolving technical issues promptly, and providing outstanding customer service to ensure client satisfaction and operational excellence.

Responsibilities

• Provide on-site technical support for hardware, software, network systems, and operating environments including Windows, macOS, Linux, and mobile devices.
• Troubleshoot and resolve issues related to computer hardware, peripherals, software applications, network connectivity (LAN/WAN), VPNs, firewalls, DNS, TCP/IP protocols, and other IT infrastructure components.
• Assist with the setup, configuration, and deployment of new equipment such as desktops, laptops, servers, routers, switches, and mobile devices.
• Manage customer support tickets efficiently using help desk systems; document all interactions thoroughly for future reference.
• Support Active Directory management tasks including user account creation, permissions adjustments, and password resets.
• Conduct network troubleshooting to diagnose connectivity problems involving TCP/IP protocols, LAN/WAN configurations, DNS issues, or firewall settings.
• Collaborate with clients to understand their technical needs and provide clear guidance on solutions while maintaining excellent customer service standards.
• Perform routine maintenance checks on IT equipment and infrastructure to prevent issues before they arise.
• Assist in the analysis of system logs and performance data to identify potential problems or areas for improvement.
• Support the integration of IT infrastructure components such as Microsoft Windows Server environments and network devices to ensure seamless operation.

Experience

• Proven experience in providing technical support within a help desk or field service environment.
• Strong knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and TCP troubleshooting techniques.
• Hands-on experience supporting Windows (including Windows Server), macOS, Linux operating systems along with mobile device management.
• Familiarity with hardware troubleshooting for desktops, laptops, servers, routers, switches and other peripherals.
• Skilled in using help desk systems for ticket management and documentation purposes.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to work independently in diverse field environments while maintaining a high level of professionalism.

Join us as a Technical Field Specialist/Technical Support Technician if you’re passionate about technology solutions and eager to deliver exceptional support that keeps our clients running smoothly! Your expertise will drive success across our operations while providing you with opportunities for growth in a fast-paced environment dedicated to innovation and excellence.

Pay: $25.00 - $27.00 per hour

Expected hours: 40.0 per week

Benefits:

• Life insurance

Application Question(s):

• Do you have experience with collecting, extracting, and processing data accurately using proprietary or technical tools.
• How do you approach installing, testing, and preparing technical hardware or devices for field operations?

Location:

• San Jose, CA 95139 (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person