Technical Field Support

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.

Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net

To maintain competitive advantage as we grow, we are currently looking for a new Field Support Specialist :

Job purpose:

Process tickets related to installation, replacement, pull-out and maintenance within assigned SLA and according to the guidelines across Gidea Egypt’s GBB and GMB areas

Key accountabilities and decision ownership:

• Receive and process tickets related to installation, replacement, pull-out and maintenance on EPOS mobile app
• Ensure tickets are processed and completed within SLA
• Update ticket status on EPOS

Must Have Technical / Professional Qualifications:

• Bachelor’s degree in any major.
• Fresh grads are welcome to apply
• Must have a Motorcycle.
• Track record of meeting SLAs
• Track record showing good technical fundamentals.

Join our dynamic team as a Field Support Specialist and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.

Our values guide how we think and act - They describe what we care about the most.

Customer first

• It’s embedded in our design thinking and customer service approach.

Open

• Openness allows us to constantly improve and evolve.

Real

• No jargon and no excuses!

Bold

• Constantly challenging ourselves and our way of thinking.

Resilient – If we fail, we bounce back stronger than before

Collaborative

• We know that we can achieve a lot more as a team.

We are changing lives by constantly striving for a better solution.