Technical Field Support Engineer

Role & responsibilities

• Provide outside support to Reliance Retail Outlets for all IT calls ( Must have Knowledge on PC, printers & basic knowledge of networking , networking equipment).
• Coordinate with the Regional Coordinator for tasks and activities to be performed.
• Perform Periodic Preventive Maintenance activities.
• Get sign offs for activities performed from Store Manager, State IT team and send reports to Retail Helpdesk.
• Coordinate with Retail Helpdesk for ticket status and call closure.
• Coordinate with Retail Helpdesk for Vendor related issues and escalate issues as may be required.
• Coordinate with MSL logistics for spares availability.
• Perform initial physical inventory verification and asset tagging and submit reports.
• Carry out IMAC activity.
• Rollout activity.
• 50%-70% traveling will be there to cater services.
• Experience in Hardware & networking.