Robert Walters

Technical Field Support Specialist
Salary:
Competitive and based on experience
Location:
Ho Chi Minh
Keywords:
collaborative, supportive leadership, knowledgeable, dependable, inclusive, flexible working opportunities, training opportunities, generous pensions contributions
A leading global organisation is seeking a Technical Field Support Specialist to join their team in Ho Chi Minh City, with a focus on supporting customer lines across Southeast Asia. This role offers you the opportunity to work closely with automotive OEMs, automotive components, ACE, and industry clients, providing hands-on technical expertise and troubleshooting support. You will be instrumental in new line start-ups, process optimisation, and continuous improvement initiatives, all while collaborating with cross-functional teams and sharing your knowledge throughout the region. The organisation values flexibility, cultural awareness, and a structured approach, offering extensive training opportunities and the chance to travel widely within SEA and China. If you are passionate about surface treatment processes and thrive in a supportive, inclusive environment where your interpersonal skills and technical know-how can make a real impact, this is the perfect role for you.
<ul>
<li>You will have the chance to work directly with key strategic accounts across Southeast Asia, supporting both immediate troubleshooting needs and long-term process optimisation projects.</li>
<li>The organisation provides flexible working opportunities and encourages professional growth through ongoing training programmes and knowledge-sharing sessions.</li>
<li>This position offers significant travel within SEA and China, allowing you to expand your network and collaborate with diverse teams while contributing to innovative solutions in surface treatment.</li>
</ul>
What you'll do:
As a Technical Field Support Specialist based in Ho Chi Minh City, you will play a pivotal role in supporting customer lines throughout Southeast Asia. Your day-to-day activities will involve providing expert technical assistance at client sites-especially within the automotive sector-ensuring seamless start-ups of new production lines or switches. You will conduct thorough surveys of strategic accounts to pinpoint areas for improvement while maintaining high-quality standards through regular follow-ups with local teams. By leveraging your analytical skills, you will evaluate process data to uncover optimisation opportunities that enhance operational performance. Your responsibilities also include delivering comprehensive training sessions for customers across the region, documenting lessons learned from troubleshooting activities, and sharing best practices. You will proactively manage ad hoc tasks related to customer projects, adapt swiftly to changing priorities, promote standardised documentation practices using digital tools, and foster collaborative teamwork by acting as an effective communication bridge between local operations and regional management. Success in this role requires a structured mindset, openness to frequent travel within SEA and China for training purposes, cultural sensitivity when interacting with diverse colleagues, and a commitment to continuous improvement.
<ul>
<li>Provide on-site technical support for customer lines in Southeast Asia, focusing on automotive OEMs, automotive components, ACE, and industrial clients by addressing troubleshooting needs and optimising processes.</li>
<li>Oversee new line start-ups and switches by applying technical procedures and product application expertise to ensure smooth transitions and quality standards.</li>
<li>Conduct surveys of key strategic accounts to identify areas for continuous improvement, offering suggestions and support that drive operational excellence.</li>
<li>Follow up on monthly reports with local teams to secure quality standards and meet customer expectations through diligent monitoring and communication.</li>
<li>Support sales teams in gaining new customer projects by consulting on plant layout design and optimisation initiatives tailored to client requirements.</li>
<li>Evaluate process data analytically to identify optimisation opportunities, document findings, suggest improvements, and share best practices across the region.</li>
<li>Deliver guidance and training to customers throughout SEA by preparing documentation, sharing troubleshooting experiences, and fostering effective knowledge transfer.</li>
<li>Take initiative in managing ad hoc tasks related to customer projects by adapting quickly to new responsibilities and collaborating closely with sales and segment teams.</li>
<li>Drive standardisation of line documentation while promoting the use of digital tools such as Vista or GardoVision for enhanced compliance and efficiency.</li>
<li>Engage actively with cross-functional internal and external teams by demonstrating strong interpersonal skills, acting as a communication link between local and regional stakeholders.</li>
</ul>
What you bring:
Your proven experience as a Technical Field Support Specialist will be invaluable in this role. You bring deep expertise in surface treatment processes gained from at least five years working within the industry-enabling you to address complex troubleshooting challenges at customer sites efficiently. Your educational background equips you with the theoretical foundation needed for chemical pretreatment operations; however, it is your practical experience that sets you apart. You possess excellent English communication skills or demonstrate openness toward enhancing them further through dedicated courses. Your ability to collaborate effectively within multicultural teams ensures harmonious interactions across Southeast Asia's diverse workforce. You are adept at consulting on plant layout designs or optimisation strategies that help sales teams secure new projects. Analytical thinking allows you to interpret process data accurately-identifying areas ripe for improvement-and your structured approach guarantees thorough documentation using advanced digital tools. Cultural sensitivity enables you to connect meaningfully with colleagues from various backgrounds while remaining highly flexible amidst shifting priorities. Your enthusiasm for frequent business travel reflects your commitment to ongoing learning through regional training sessions.
<ul>
<li>Bachelor's Degree (MSc preferred) in Chemistry, Chemical Engineering or a related field is required for foundational knowledge relevant to surface treatment processes.</li>
<li>At least five years' experience in surface treatment is essential for understanding chemical pretreatment processes, customer line operations, and troubleshooting techniques.</li>
<li>Strong verbal and written English skills are necessary for effective communication across multicultural teams; openness to improving these skills through courses is highly valued.</li>
<li>Demonstrated ability to work collaboratively within cross-functional teams while also being dependable when working independently on complex projects.</li>
<li>Proficiency in technical procedures related to Chemetall product applications ensures successful oversight of new line start-ups/switches as well as quality checks.</li>
<li>Experience consulting on plant layout design or optimisation initiatives supports sales efforts in acquiring new customer projects.</li>
<li>Analytical skills for evaluating process data enable identification of optimisation opportunities that contribute to continuous improvement initiatives.</li>
<li>Structured mindset allows for efficient documentation of technical findings while promoting standardisation using digital tools such as Vista or GardoVision.</li>
<li>Cultural awareness is crucial for communicating effectively with colleagues from Thailand, Vietnam, Indonesia, Taiwan, China, India-and adapting approaches accordingly.</li>
<li>High flexibility regarding priority changes coupled with willingness to travel extensively (upwards of 70%) within SEA and China for training purposes.</li>
</ul>
What sets this company apart:
This global organisation stands out due to its unwavering commitment to employee development through extensive training opportunities designed specifically for technical professionals like yourself. The company fosters an inclusive culture where collaboration is encouraged across all levels-from local operations in Ho Chi Minh City to regional teams spanning Southeast Asia and China. Employees benefit from flexible working arrangements that accommodate frequent travel requirements while ensuring work-life balance remains a priority. The organisation's supportive leadership style empowers individuals by recognising their unique contributions within multicultural environments; generous pension contributions further underscore its dedication toward long-term employee wellbeing. With access to cutting-edge digital tools such as Vista or GardoVision-and ongoing investment in knowledge-sharing platforms-you'll find ample resources available for personal growth alongside professional advancement. The company's reputation for nurturing talent makes it an ideal place for those seeking meaningful connections within a dynamic yet considerate workplace focused on continuous improvement.
What's next:
If you are ready to take your career further by joining an organisation that values your expertise in technical field support-and offers unparalleled opportunities for growth-apply now!
Apply today by clicking on the link provided.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Technical Field Support, SEA - HCMC (Vietnamese Only)

Technical Field Support, SEA - HCMC (Vietnamese Only)

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