Technical Fulfillment Specialist

ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers superior quality hardware, full-featured embedded device software, and a suite of software development tools and services that enable industry partners to track customers to maximize the return on investment in their workforce data collection systems.

The Technical Fulfillment Specialist is tasked with configuring hardware according to customer-approved specifications and overseeing all logistics preparations.

Responsibilities Include:

• Assemble hardware and configure based on client requirements.
• Perform embedded device hardware troubleshoot, firmware troubleshoots and patch update.
• Work individually and with a team to solve technical problems while communicating trending issues and best practice
• Plan, coordinate, and manage packaging, shipping, and logistics for our products, both domestically and internationally.
• Ensure timely shipment of all orders according to approved schedules.
• Coordinate shipping and logistics tasks between the US office and factory, prioritizing customer satisfaction.
• Conduct monthly physical inventory counts and implement corrective actions to maintain 100% accuracy of inventory records.
• Monitor in-transit material levels, working to minimize backorders and reduce delays while preventing overstock on less popular items.
• Provide clients with timely notifications on shipments and order delays; communicate with vendors for logistics and product purchases.
• Manage customs compliance for all imports and ensure quality control for all received and shipped products.
• Maintain a 100% accurate monthly inventory and ensure warehouse organization.

Required Qualifications:

• Proficient in multitasking, prioritizing, and adapting to changes seamlessly.
• Capable of thriving in both team-oriented environments and working independently.
• Possesses exceptional oral and written communication skills.
• Demonstrates strong problem-solving abilities, envisioning solutions to challenges.
• Upholds a safe and orderly work environment by organizing shelves, pallet areas, and workstations.
• Actively engages as a team player, displaying a keen interest in learning and fostering personal development.
• Proactive, self-motivated, and adept at seeing assignments through to completion.
• Pays meticulous attention to detail and actively cultivates trust, respect, and confidence among customers, coworkers, and managers.

Education and Experience:
Associates accredited college or university or equivalent years of warehouse /technical support experience

1-3 years of relevant work experience

PC literacy in a Microsoft environment or ERP system

CRM System / Zoho experience preferred.

Physical Requirements:
The following physical requirements are essential for successful performance in this warehouse position:

• Ability to lift and carry objects weighing up to [specify weight, e.g., 50 pounds] regularly.
• Aptitude for pushing and pulling carts, pallet jacks, or other wheeled equipment.
• Agility and coordination for navigating through the warehouse environment safely.