Technical Helpdesk Executive

Role & responsibilities

The IT Support- Helpdesk Operations provides fast and useful technical support to employees in Kochi, serving as the first point of contact for computer, software, and network issues for our banking client on a full-time basis.

Key Responsibilities

• Responds to daily support requests from banking professionals via email.
• Troubleshoots and resolves hardware, software, and basic network problems while adhering to strict banking security protocols.
• Logs, tracks, and updates all technical issues using an internal ticketing system.
• Escalates complex technical problems to senior IT teams when necessary.

Preferred candidate profile

We Look For Hands-on experience supporting Windows and basic troubleshooting knowledge in Computer hardware.

Strong communication skills coupled with a patient, customer-focused attitude suited for a corporate banking environment.

Degree or Diploma is mandatory

Familiarity with banking domain compliance or secure workplace practices is a plus

Proficiency in Microsoft Excel and Microsoft Word is mandatory to support the documentation and reports generation.

Females Candidates are preferred