TECHNICAL HELPDESK SUPPORT (Server & Storage)

Join our dynamic tech support team as a Technical Helpdesk Support Specialist. In this role, you'll deliver advanced, high-impact support for server and storage systems, empowering on-site engineers to resolve complex issues swiftly and efficiently. Your work will be critical to ensuring service excellence and SLA compliance.

Key Responsibilities:

Technical Diagnosis:

• Diagnose and resolve intricate server and storage issues reported by on-site engineers.
• Utilize diagnostic tools and methodologies to effectively determine the root causes of technical problems.

Technical Solution Consulting:

• Provide expert advice and solutions for technical issues related to server and storage systems.
• Recommend and implement best practices for system configuration, maintenance, and upgrades to enhance performance.

Communication:

• Deliver support through various communication channels, including telephone, email, and chat tools.
• Clearly articulate technical information to on-site engineers, ensuring comprehensive understanding and resolution of issues.

SLA Adherence:

• Ensure that support services are delivered within the agreed-upon SLA timeframes as set by client.
• Maintain meticulous records of support interactions and resolutions to ensure strict adherence to SLA requirements.

REQUIREMENTS:

Education:

· Diploma/Bachelor's degree or higher in Computer Hardware/Software or a related field.

Experience:

· At least 2 years of experience in IT-related fields.

· Basic hardware and software troubleshooting experience in servers.

Technical Skills:

· Ability to resolve server-related operational, configuration, and installation issues.

· Proficiency in using Microsoft Office software.

Soft Skills:

· Excellent business communication skills in English, with the ability to effectively communicate with English-speaking clients through telephone, email, and other means.

· Strong problem-solving and analytical skills.

· Candidates with customer communication experience, particularly in a call center environment, are preferred.

· Must be willing to work on a rotational shift basis, including 24-hour shifts. Flexibility to accommodate various shift patterns is required at IEIT.

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management, Professional. If you have what it takes, APPLY NOW

Job Type: Full-time

Pay: RM4,300.00 - RM4,800.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Work Location: In person