Technical Hotline Agent

Our partner is a globally recognized manufacturing company that provides innovative solutions for international customers across multiple industries.They are looking for a new colleague to a Technical Hotline agent position with German and English knowledge.

Tasks:

• Provide technical support via email and telephone to customers regarding the use and troubleshooting of robotics products,
• Send technical documentation to the customers as needed,
• Enter and maintain data in the ticketing system,
• Manage customer complaints effectively and professionally,
• Stay up to date and familiarize yourself with new technologies at the company,
• Questioning processes and defining requirements for tomorrow's support.

Requirements

• Completed training/studies as a technician/engineer or comparable qualification,
• At least 2 years professional experience in your training occupation,
• Very good verbal and written communication skills in English and German languages,
• Strong service and customer service focus, as well as excellence communication skills,
• Structured, independent and flexible way of working,
• Intercultural social skills

Benefits

• Attractive compensation and benefits package (bonus, cafeteria, private medical package,
• Opportunity to work for an international and market-leading organization,
• Supportive and collaborative company culture,
• Modern working environment with a focus on innovation and digitalization,
• A team-oriented atmosphere that encourages learning, development, and long-term career success