Technical Hotline Supervisor

Discover your impact with KUKA KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Responsibilities Make an impact

• Provide technical support to customers via phone and email for KUKA Robotics products.
• Coordinate daily team workload, priorities, and support coverage to ensure efficient operations.
• Monitor adherence to support processes and quality standards.
• Support the onboarding, training, and mentoring of new team members.
• Track and analyze KPIs, identify improvement opportunities, and drive operational actions.
• Manage customer escalations and ensure timely resolution of complex issues.
• Maintain accurate case documentation in Salesforce and provide technical documentation as needed.
• Collaborate closely with Technical Support teams and stakeholders in Germany to ensure alignment and best practice sharing.
• Stay up to date with new technologies and contribute to the continuous improvement of support processes and services.

Application Requirements What you need to succeed

• Completed technical education (technician, engineer, or equivalent qualification).
• Minimum 2 years of professional experience in industrial automation, robotics, manufacturing, maintenance, commissioning, technical service, production support, engineering, or a comparable technical environment.
• At least 2 years of experience in a coordination, team lead, shift lead, supervisory, or comparable operational leadership role.
• Strong verbal and written communication skills in English, German knowledge is an advantage
• Hands-on experience with industrial robots, automated production systems, PLC-controlled equipment, or complex manufacturing environments is considered a strong advantage.
• Customer-focused mindset with excellent communication and stakeholder management skills; previous customer support experience is highly preferred.
• Ability to leverage KPIs to identify improvement opportunities and support operational decision-making is preferred.
• Experience working with KUKA technologies and industrial robotics solutions is considered a strong advantage.

13th salary

Attractive pay

Cafeteria

Employee Assistance Program

Home Office

Our promise to you Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.

Perks And Benefits As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.

DEI (Diversity, Equity, and Inclusion) statement Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey! If you think a career with KUKA could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!