Technical Implementation Consultant

Who you are

• If you love working at the intersection of data, technology, and customer success, and want to see your work make a tangible impact every day, this role is for you
• Strong SQL skills with expertise in complex joins, subqueries, window functions, CTEs and aggregations to wrangle complex datasets and advise customers
• Customer-facing excellence: you can translate technical detail into clear, actionable insights for stakeholders at all levels
• Experience in data consulting, implementation, or customer engineering roles at a data-driven SaaS company
• Curiosity and enthusiasm for data, AI, machine learning, and cloud platforms
• Proven ability to manage multiple implementations in parallel, with tight timelines
• A detail-driven mindset: you thrive working on complex datasets and can spot anomalies others might miss

What the job involves

• As a Technical Implementation Consultant at Hook, you’ll play a mission critical role in helping customers unlock value fast
• Great implementations set the tone for long-term success and you’ll be the one making that happen
• From diving into complex datasets to running projects with precision, you’ll guide customers through onboarding and deliver smooth, impactful go-lives that shape their entire journey with Hook
• Own the full implementation lifecycle of Hook: from kickoff to go-live, you’ll guide customers through onboarding and ensure every team delivers to the highest standard
• Act as a technical consultant, deeply understanding customer goals, mapping success criteria, and delivering Hook configurations that maximise business value
• You’ll shape the data that powers Hook’s machine learning models shaping datasets so they’re useful for predictive modelling. By working closely with our data science team, you’ll help ensure the models perform at their best and deliver valuable insights for our customers
• Run projects with precision staying highly organised, structuring your day effectively, and prioritising tasks to keep implementations on track
• Meet tight 28-day implementation timelines, balancing speed with quality in every rollout
• Provide expert guidance on how to leverage Hook’s features for renewal forecasting, time management, and process automation, helping customers achieve quick wins
• Collaborate closely with engineering: query, clean, and analyse customer datasets with SQL, identifying anomalies or blockers before they escalate
• Act as the customer’s voice: capture feedback, identify opportunities for improvement, and work with product teams to shape Hook’s roadmap
• Support pre-sales engagements, demonstrating Hook’s technical capabilities and value to prospective customers

Benefits

• Generous stock options for all employees at all levels
• Generous Bupa private medical insurance
• £80 flexible monthly wellness allowance on a prepaid card that you can use on things like gyms, yoga, healthy food, or whatever else makes you feel healthy outside of work
• Stunning modern private offices full of plants in a Victorian building overlooking Liverpool Street station with meeting rooms open to all, breakout spaces, dedicated desks, large screens throughout to share ideas, and fridges full of soft drinks, beer, snacks & fresh fruit
• Our flexible working is consistently rated 9.5/10 by our employees. The whole team is in the office on Tuesdays & Fridays and the rest is work where you want. We don't do start or finish times and we have a company culture of minimising internal meetings. Everyone has a key to our stunning private offices which are available 24/7 to use when you want
• Annual £500 learning and development budget for every employee on a prepaid card to spend on books, training courses, exams, or anything else which helps you progress at work
• 27 days holiday (excl. bank holidays)
• Office fresh fruit & snacks, weekly lunches, monthly team nights out, quarterly team events and an annual 2-day retreat (in 2021 we hired sailing yachts to the Isle of Wight)