Technical Implementation Manager

Job highlights

• Qualifications--Education,Experience,Knowledge,Skills Abilities Required . BE . 10+ years of Industry Experience Energy Utility operations experience is a plus .

• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions .

• Experience with Windows desktop / server platforms and Linux / Unix .

• Support the Program Team in deployment support of Landis + Gyr's AMI solution(s)

• Support System Acceptance Testing (SAT) for new customer deployments / upgrades

• Lead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable

• Adhere to formal change control processes

• Knowledge of two-way AMI technology, from head-end software to the field endpoints

• Ensure Service Now tickets are fully documented and resolved or escalated to appropriate support tier, within SLA guidelines

• Proactively follow through on all technical issues to ensure items are addressed accurately and promptly

• Support software installation activities for new releases and provide post-implementation support

• Act as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects

• Mandatory skills:

• Strong technical analytical skills ability to do complete methodical root cause analysis and troubleshooting technical issues

• Highly adaptable in a dynamic work environment

• Accustomed to working in an environment driven by high standards for service and system delivery

• Excellent team player self-starter with the ability to work unsupervised

• Ability to plan and maintain schedules

• Demonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions

• Knowledge of Oracle/SQL Server/PostgreSQL database

• Excellent written and oral communication skills

• Self-motivated, proactive, able to work under time constrained conditions

• Demonstrate customer focus with proven ability to resolve customer issues appropriately

• Strong customer communication and service skills

• Knowledge of RF Mesh / wireless /networking/ communication technologies

• Experience with Windows desktop/server platforms and Linux/Unix

• Experience with Hardware Security Modules/Load balancers is a plus

• Ability to multitask and prioritize

• Ability to travel to customer sites ~ 50%

• Qualifications--Education, Experience, Knowledge, Skills Abilities Required

• B.E

• 10+ years of Industry Experience Energy Utility operations experience is a plus

• Experience in working with solutions involving both software and hardware

• Excellent communication skills ability to interact with end-users a must

• Technical Requirements:

• Microsoft Windows, Linux/Unix, Database (Oracle/MS SQL/PostgreSQL)

• Hardware Security Modules/Load Balancers is a plus

• Wireless Communication/RF/Broadband Communication technologies, IP suite

• Knowledge of Dot Net Framework/IIS is a plus

• PowerShell/Bash/Shell scripting is a plus