Technical Infrastructure Support Engineer

Key Responsibilities

1. Infrastructure Implementation & Administration

• Perform hardware sizing, installation, configuration, and deployment of IT infrastructure.
• Manage and maintain server infrastructure, operating systems, and related components.
• Implement, configure, and support cloud infrastructure and services.
• Administer and configure VMware vSphere 7.x/8.x environments, including virtual machines and virtualization components.

2. Storage & Backup Management

• Manage, configure, and maintain SAN (Storage Area Network) and enterprise storage systems.
• Perform storage provisioning, capacity management, and performance optimization.
• Manage backup and restoration operations using Veeam Backup & Replication and other backup solutions.
• Ensure backup integrity, data recoverability, and compliance with backup policies.

3. System Monitoring & Performance Management

• Monitor infrastructure availability, system health, capacity, and performance.
• Prepare infrastructure performance reports and provide recommendations for improvement.
• Identify, analyze, and resolve infrastructure incidents, technical issues, and system performance bottlenecks.
• Perform root cause analysis and implement preventive measures to minimize recurring issues.

4. Security & Automation

• Maintain knowledge of SSL/TLS certificates, configurations, and related security practices.
• Utilize Ansible for infrastructure automation, configuration management, and operational efficiency.
• Follow infrastructure security standards and operational best practices.

5. Technical Support & IT Service Management

• Provide technical support and troubleshooting for infrastructure-related incidents and service requests.
• Coordinate with internal IT teams, vendors, and relevant stakeholders to resolve technical issues.
• Prepare and maintain technical documentation, configuration records, operational procedures, and handover documents.
• Follow ITIL processes, including Incident, Problem, Change, and Service Request Management.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Experience in IT Infrastructure, System Administration, Infrastructure Engineering, or a related role.
• Hands-on experience with VMware vSphere 7.x/8.x administration and configuration.
• Knowledge of cloud infrastructure implementation and support.
• Experience in server hardware sizing, installation, operating system administration, SAN, and storage management.
• Experience with Veeam Backup & Replication or other enterprise backup and recovery solutions.
• Knowledge of SSL/TLS, infrastructure monitoring, and performance reporting.
• Familiarity with Ansible and infrastructure automation.
• Strong troubleshooting, analytical, and problem-solving skills.
• Understanding of ITIL processes and technical documentation.
• Good communication and coordination skills, with the ability to work independently and collaboratively.