Technical IT Support

• On-Site & Corporate Office IT Support: Provide fast-response, on-site, and remote technical assistance for corporate operations and site branches, resolving hardware, software, network, and application issues within agreed SLAs.
• Workstation & Hardware Management: Deploy, configure, maintain, and repair desktop PCs, laptops, printers, multi-function copiers, and peripheral equipment. Execute routine preventive maintenance, hardware diagnostics, and component upgrades.
• Network & Infrastructure Maintenance: Maintain basic LAN/WAN infrastructure, including routers, Cisco/managed switches, patch panels, structured Ethernet cabling, and local server connections. Monitor network stability and resolve connectivity drops promptly.
• System Imaging & OS Provisioning: Reformat, image, and configure Windows 10/11 operating systems, Microsoft 365 applications, security/compliance software, and essential business tools for onboarding employees and system rollouts.
• Ticketing & End-User Help Desk Support: Log, manage, escalate, and resolve technical incidents using enterprise ticketing systems (e.g., ServiceNow). Deliver step-by-step end-user assistance on-site, via phone, or through remote tools (AnyDesk, TeamViewer).
• IT Asset & Inventory Logistics: Conduct periodic IT asset audits, manage site inventory, log hardware statuses, coordinate defective item replacements with vendors/service centers, and assist with data backups and system logs.

Qualifications

• Educational Background: Bachelor’s Degree in Information Technology (BSIT), Computer Science, Computer Engineering, Industrial Technology (Electronics/IT), or equivalent technical field.
• Professional Experience: At least 1-2 years of hands-on experience in IT Help Desk Support, Desktop Administration, Computer/Network Repair, or On-Site Technical Support.
• Were are looking for a Onsite Support that can be deployed to our branches in Pasay and Quezon City. Candidate must be residing in Pasay or Quezon City

Technical Skills & Expertise:

• Practical expertise in Windows OS (10/11) installation, system reformatting, driver setup, and troubleshooting.
• Strong hands-on background in PC assembly, desktop/laptop hardware repairs, and printer/peripheral servicing.
• Solid grasp of networking fundamentals (TCP/IP, LAN/WAN, router and switch setups, IP addressing, structured cabling).
• Familiarity with Microsoft 365, Active Directory (user/group management), remote desktop tools, and enterprise ticketing platforms (ServiceNow).