technical IT support role

Values We're Looking For

• Ownership at scale  accountable not just for their own output, but for the team's collective delivery and quality
• Judgment under ambiguity — makes sound architectural and prioritization calls without waiting for perfect information
• Mentorship as a core function — actively grows junior and mid-level engineers, not just reviews their work
• Pragmatism over perfectionism — chooses the simplest solution that meets the bar, and can defend when added complexity is actually justified
• Transparent communication — surfaces risks and trade-offs early, to the team and to leadership, rather than after the fact
• Curiosity and currency — stays ahead of tooling and practice shifts (e.g., LLM-assisted workflows) and brings relevant ones into the team