Technical Key Account Manager

Are you a curious, commercially minded and highly proactive relationship builder who enjoys working at the intersection of business, technology and product ?

We’re looking for a Technical Key Account Manager to become a strategic partner to some of our most important clients - and a key link between our customers and our Product Development teams.

This is not a traditional account management role. You’ll work with complex organisations, including clients in regulated industries and international organisations , helping them solve their acute business needs. Half of your job will be nurturing lasting relationships with our most important customers, and the other half will be managing their information management software development projects.

🔑 What you’ll do

• Manage a portfolio of our most complex and strategic clients , guiding them from custom developed software towards our standardized platform.
• Map client business processes, understand their needs and lead development projects from start to finish .
• Act as the key interface between clients, Product Managers and Developers , ensuring business needs are translated into effective product solutions.
• Build and develop long-term strategic relationships , including working directly with C-level stakeholders.
• Lead client meetings and participate in C-level discussions and negotiations .
• Identify new business opportunities and support contract negotiations.
• Keep projects firmly on track — managing priorities, timelines, stakeholders, expectations and communication across teams.

🎯 What we’re looking for

• Experience in B2B client relationship management or account management , ideally in SaaS, software or technology.
• A solid understanding of business software solutions and the ability to communicate confidently with both Product Managers and Developers.
• Experience managing software development or technology projects .
• Strong project management skills and the ability to take ownership from idea to delivery.
• The confidence and credibility to act as a trusted business partner to C-level executives .
• Excellent Estonian and English , both written and spoken.
• A precise, structured and highly proactive approach — you’re someone who gets things moving and makes sure they get done.
• A plus: experience working with private enterprises and/or the public sector.

🌍 What Webware offers

At Webware , we’re developing a leading enterprise information and document management platform that helps large organisations automate workflows and manage complex information more efficiently and there is huge market demand and opportunity for our solution.

Our mission is simple: make complex organisations run smarter — reducing administrative friction so people can focus on the work that actually matters.

✨ You’ll get

• Interesting and diverse international work with the opportunity to help shape the future of information management software.
• Monthly health allowance
• Team events and trainings
• 3 health days
• A young, supportive and collaborative team.
• Flexible working hours and a hybrid work model .
• Competitive and motivating compensation.
• The opportunity to have a real impact on our international growth .

📩 Interested? Apply in Linkedin or get in touch: [email protected]

If you’re someone who can sit comfortably with a CEO in one meeting, a Product Manager in the next, and a Developer after that , we’d love to hear from you.

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