Tata Consultancy Services
Technical Lead -AWS Intergration
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
18 September 2026
What they need
Role & responsibilities
Design, configure, and maintain Amazon Connect contact flows, queues, routing profiles, and operating schedules
Implement skillbased and dynamic routing logic using AWS Lambda and DynamoDB
Develop and integrate Amazon Lex bots for IVR automation and self-service capabilities
Integrate Amazon Connect with CRM platforms, enterprise systems, and thirdparty APIs
Configure call recording, callbacks, holiday routing, business hours, and failover mechanisms to ensure resilience
Monitor, analysed, and optimize contact centre health and performance using AWS CloudWatch
Support and maintain multichannel contact centre capabilities including voice, chat, and tasks
Collaborate with cloud architects, DevOps, telecom, and application teams to deliver highquality solutions
Participate in Agile ceremonies including sprint planning, reviews, and retrospectives
Provide production support, incident resolution within SLAs, documentation, and knowledge transfer to operations teams
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