Technical Lead

Requirements

• 7+ years in IT infrastructure or managed services, with at least 2 years leading engineers or owning delivery
• Strong hands-on depth in at least two of: Microsoft 365 / Entra ID / Intune, firewall and network (Fortinet, Palo Alto, or similar), Windows Server and virtualisation, or security operations
• Demonstrated experience running an MSP or MSSP service desk, NOC, or delivery function
• Genuinely strong written English — you will write incident reports and service reviews read by Singapore clients
• Comfortable being accountable for outcomes without daily supervision
• End-to-end delivery of managed services and projects across our Singapore and Malaysia client base
• The escalation path — you are the final technical stop before the Director
• Service quality: SLA attainment, incident handling, change management, client satisfaction
• Resource planning and scheduling across the delivery team
• Technical standards: runbooks, documentation quality, delivery templates, and the definition of done
• Onboarding and mentoring of engineers as the team grows
• Client-facing technical communication — service reviews, incident reports, project updates
• Delivery gross margin: scoping accurately and delivering within scope

Strongly preferred

• Experience in a Microsoft CSP or Fortinet partner environment
• Exposure to compliance frameworks — CSA Cyber Essentials / Cyber Trust, ISO 27001, PDPA
• Certifications: Microsoft MS-102 / AZ-104 / SC-200, Fortinet NSE 4+, ITIL

Pay: RM5,000.00 - RM8,000.00 per month

Benefits:

• Professional development

Work Location: In person