Technical Lead

Technical Lead | Customer Identity Solutions

Salary | Up to £110,000

Hybrid | 1-2 days a week | London, UK

A global consumer‑experiences organisation with a diverse international portfolio is undergoing a digital transformation to enhance the end‑to‑end guest journey across its attractions. They are now hiring a Technical Lead that specialises in Customer Identity Access management to play a critical role in this strategic transformation.

They're seeking a talented Technical Lead to lead the strategy, delivery, and ongoing optimisation of the companies Customer Identity and Access Management (CIAM) capabilities.

Responsibilities

• Lead a team of talented and experienced engineers and specialists. Managing the team, providing training and performance management.
• Lead the design, implementation, and maintenance of the Identity Management platform, ensuring high performance, availability, and scalability.
• Maintain and continuously improve service level agreements (SLAs) and operational KPI's
• Lead the lifecycle of such platforms, including design, implementation and maintenance.
• Collaboration with stakeholders, prioritising initiatives and aligning with business goals.
• Deliver reports on platform usage, metrics and trends.

Skills and Expertise

• Bachelor's or MSc in Computer Science, Information Technology, or a related field (or equivalent experiences)
• 5+ years experience managing Identity Management or similar hybrid cloud platforms.
• Experience with cloud platforms (Azure, AWS)
• Expertise in scripting/automation tools (Terraform, Powershell)
• Microsoft Certification (Bonus points) • Understanding of IAM protocols
• Knowledge of governance frameworks like TOGAF or ITIL, and familiarity with compliance standards (GDPR)

What's on offer

• Up to £110,000
• Hybrid working model
• Discretionary Company Bonus
• Company wide benefits

If you are a talented Technical Lead with a passion for working with Customer solutions and eager for you next challenge. Don't hesitate to apply!

**Unfortunately, due to the high volume of applications, not all applicants will receive feedback.**