Technical Lead

Windows Performancce: Technical Lead

Night Shift Only

Prerequisites

o   5+ years of experience in Windows Administration, , Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles.

o   Only Night shifts

o   Excellent Communication Skills ( MANDATORY)

Soft Skills

o   Leadership - handle technically challenging and politically sensitive customer situations

o   Strong communications skills Excellent spoken and written English communication.

o   Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

o   The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone, email, and chat services as applicable

o   Demonstrable troubleshooting skills

o   Cross-team collaboration

Technical Skills

Performance (PERF):

o   Core experience on Windows Performance

o   Ability to troubleshoot Windows Performance related Incidents across all Version of Windows OS

o   Excellent knowledge on Windows components (Bios, Registry’s, CPU, Memory, DNS, DHCP etc)

o   Excellent knowledge in troubleshooting Windows Production Server Performance issues (Sever Crash, No Boot, Memory leaks, Sluggish Server, Unresponsive Servers)

o   Good knowledge on User Mode & Kernel Mode in Windows Environment

o   Excellent knowledge of Registry keys in Windows Environment

o   Ability to troubleshoot No boot issues in production Environment

o   Excellent knowledge in Analyzing & Configuring Memory Dumps

o   Good knowledge on Windows Operating System Architecture

o   Should be good in troubleshooting Windows issues via CMD

o   Good knowledge on Sys Internal Tools from troubleshooting standpoint

o   Good knowledge of different Virtualization platforms (VMWare, Hyper-V, Citrix)

o   Good knowledge on troubleshooting Windows Performance issues on Azure & AWS Platform

o   Good Knowledge on identifying Hidden Process which cause Memory leaks using various tools

Job Description

o   Perform Troubleshooting on Windows Performance issues

o   Troubleshoot Complex issues which may occur on On Premise or Virtual Servers / Machines ( Azure / VMware)

o   Perform multi-tasking and handle High Volume and Complex cases

o   Do research on complex cases utilizing internal documents and knowledge base and apply fix for customers

o   Do self-learning on various Performance troubleshooting topics, publish white papers

o   Utilize Communication and technical skills to attain customer satisfaction

o   Achieve project KPIs which include good case closures, Volume handling, maintain ticket hygiene and provide quality resolution

o   Work in Night shifts ( 6 PM login and 9 PM login )

Mandatory Points: -

• Windows, Server L3 or L2 OR Desktop experience, Active Directory, VMware

• Look for 7 to 10 exp in Server Administration

• Communication round is must

Note:- Please ensure that candidates have experience with L2 and L3 support.