Technical Lead

About the Company

Our client is a fast-growing, US-headquartered enterprise AI company with 250+ employees and offices across North America, Europe, Australia and India. They build agentic AI solutions that automate and improve customer experience for large enterprises.

Their platform runs AI agents that handle customer conversations across voice, chat, email and digital channels in 80+ languages. It also gives human support teams real-time assistance, automated quality scoring and customer-sentiment insights. Unlike most AI vendors, they don't just provide the technology.

They build, deploy and run the entire operation for their clients, and their deployments go live in weeks rather than months. Their clients come from healthcare, insurance, telecom, utilities, retail, travel, automotive and BPO. The platform is SOC 2 Type II certified and HIPAA and GDPR compliant.

Location : Pune, work from office

About the Role

We are seeking an experienced Technical Lead to lead the design, development, and deployment of scalable software systems with a strong focus on Conversational AI and Voice AI platforms. This role is a hands-on Individual Contributor (IC) leadership position, where the Technical Lead will actively participate in architecture design, system development, and production deployment, while also guiding a team of developers.

The ideal candidate will combine technical leadership with deep hands-on engineering expertise, contributing directly to code while ensuring system scalability, reliability, and high engineering standards.

The role also requires effective stakeholder management, including collaboration with internal product teams and interaction with clients. A strong R&D; mindset is essential, with the ability to explore emerging technologies and develop innovative AI-driven solutions.

Responsibilities

• Lead the design and development of scalable backend systems and AI-driven applications.
• Architect Conversational AI and Voice Bot solutions integrating ASR, LLMs, and voice technologies.
• Actively contribute to coding, debugging, and deploying applications alongside the engineering team.
• Lead and mentor a team of 5–10 developers.
• Manage sprint planning, execution, and delivery timelines.
• Design and implement AI-powered conversational and voice-based solutions.
• Integrate technologies such as LLMs, ASR, TTS, and orchestration frameworks.
• Collaborate with Product, Design, DevOps, and Data teams to deliver end-to-end solutions.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of overall software development experience with 1–1.5 years of technical leadership or team leading experience.
• Strong backend development experience using Python or similar programming languages.
• Experience designing and building scalable distributed systems or SaaS platforms.
• Experience mentoring engineers and leading small engineering teams.

Preferred Skills

• Conversational AI and Voice AI technologies
• ASR (Automatic Speech Recognition) and TTS (Text-to-Speech) systems
• LLM integrations and OpenAI APIs
• LangChain and LangGraph
• FastAPI or Django
• Vector Databases
• Twilio integrations
• AWS cloud platforms
• Microservices architecture and REST API

Pay range and compensation package

• Compensation well above market standards

Why Join Us?

• Work on cutting-edge conversational and agentic AI used by global enterprises
• Compensation well above market standards
• Exposure to international clients and a fast-scaling product company
• Strong growth opportunities in a high-impact, innovative environment