Technical Lead

About the Role

Ranosys Technologies is looking for a certified ServiceNow Tech Lead who combines deep platform expertise with System Analyst-level thinking. You will design and build solutions hands-on, lead a small development team, and act as the technical point of contact for clients. The role needs strong ownership, confident client communication, and the ability to deliver under tight timelines.

Key Responsibilities

• Lead requirement workshops with clients, perform fit-gap analysis against out-of-box capabilities, and convert needs into functional specs, user stories, and technical designs.
• Design and build ServiceNow solutions hands-on, owning technical quality from design to go-live.
• Own solution estimation, provide sprint planning inputs, and manage deployments, upgrades, and post-production support.
• Lead and mentor a team of 36 developers through task allocation, code reviews, and technical guidance.
• Act as the primary technical contact for clients — run status calls and demos, handle escalations, and manage scope and change requests with the PM.
• Coordinate UAT, triage defects, and drive deliverables to sign-off and go-live.
• Maintain technical documentation and proactively recommend platform improvements to clients.
• 6–8 years of IT experience, including at least 5 years of hands-on ServiceNow development and implementation.
• At least 4 end-to-end ServiceNow implementations delivered as a Tech Lead or Senior Developer.
• Proven experience leading a development team and working directly with clients.
• Excellent verbal and written English communication, with the confidence to lead client meetings independently.
• Ability to perform under pressure, manage multiple priorities, and deliver against tight deadlines.

Part 2: Technical Specifications

Mandatory Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Any CIS certification (ITSM / CSM / HRSD / Discovery / Data Foundations) – preferred

Must Have Skills

• JavaScript and Glide APIs (server-side and client-side scripting)
• Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs
• Flow Designer, Workflow, and Service Catalog
• REST/SOAP integrations, Scripted REST APIs, IntegrationHub, MID Server
• ITSM modules – Incident, Problem, Change, Request, Knowledge
• At least one more module – CSM, HRSD, ITOM, or CMDB
• Data modeling, roles and security, scoped applications
• Update sets, instance cloning, and platform upgrades
• Performance tuning and upgrade-safe customization
• Service Portal, UI Builder, Workspaces
• CSDM, Discovery, Service Mapping
• ATF and Performance Analytics
• Now Assist / GenAI features
• Git, CI/CD, Agile, Jira / Azure DevOps