Technical Lead

Title : Tech Lead

Experience : 9 - 15 years

Location : Gurugram

We're building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you'll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and innovative solutions.

What You'll Do :

• Lead design and development of our AI-powered omnichannel dialer platform.

• Architect scalable SaaS systems using modern full-stack and cloud technologies.

• Drive CRM integrations (Salesforce, HubSpot, Zoho) and ensure compliance (DNC, GDPR, TCPA).

• Build real-time monitoring, analytics and reporting dashboards for managers and supervisors.

• Champion DevOps : CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.

• Mentor developers, enforce coding standards, and lead sprint delivery.

• Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.

Primary Skills :

• Strong experience in Node.js, React.js, and modern JavaScript/TypeScript.

• Solid database expertise : PostgreSQL, MongoDB/Redis (preferred).

• Proven SaaS architecture experience on AWS/GCP/Azure.

• Hands-on with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab.

• Exposure to AI/ML integration (e.g., LLM APIs, NLP, STT pipelines).

• Excellent problem-solving, architecture, and leadership skills.

• 9+ years in software development, including 3+ years leading teams.

Secondary Skills :

• Experience with Asterisk, Kamailio, or FreeSWITCH dialer engines.

• Knowledge of SIP, WebRTC, and telephony systems.

• Familiarity with autodialer modes : predictive, power, progressive, preview.

• CRM integration experience with Salesforce, HubSpot, Zoho.

• Understanding of compliance standards (DNC, GDPR, TCPA).

• Experience with real-time analytics dashboards and call center KPIs.

Bonus Skills :

• AI/ML : NLP, STT, LLMs for intelligent call handling and summarization.

• Speech analytics, transcription, or AI-driven quality monitoring.

Pay: ₹2,500,000.00 - ₹3,200,000.00 per year

Application Question(s):

• How many years of experience do you have for Kafka or RabbitMQ?
• What is your notice period ? And soon you can join
• what is your CTC and ECTC?

Experience:

• Node.js: 6 years (Required)
• React: 5 years (Required)
• TypeORM: 3 years (Required)

Work Location: In person