Technical Lead

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Title: Lead – Data Migration (ITSM / ServiceNow)

Experience: 9–10 Years

Role Overview

We are seeking an experienced Lead Data Migration Specialist with strong Python expertise and proven experience in migrating data across ITSM platforms, particularly ServiceNow. This role will lead end-to-end data migration initiatives, ensuring data integrity, accuracy, and seamless transition while managing stakeholders and technical teams.

Knowledge of Salesforce platform will be considered an added advantage.

Key Responsibilities

Data Migration Leadership

• Lead and oversee end-to-end data migration projects from legacy ITSM tools to modern platforms (preferably ServiceNow).
• Define data migration strategy, approach, and governance framework.
• Coordinate cross-functional teams (developers, analysts, platform SMEs) to execute migration programs.

Technical Execution

• Design and implement data extraction, transformation, and load (ETL) pipelines using Python.
• Build reusable scripts and automation frameworks for data validation, reconciliation, and error handling.
• Work with structured and unstructured data across multiple data sources (databases, APIs, files).

ServiceNow Expertise

• Perform data migration into ServiceNow modules (Incident, Problem, Change, CMDB, etc.).
• Configure and utilize ServiceNow import sets, transform maps, and integration tools.
• Ensure data model alignment with ServiceNow standards and best practices.

Data Quality & Governance

• Define data cleansing, deduplication, and validation rules.
• Ensure data integrity, completeness, and compliance throughout the migration lifecycle.
• Conduct reconciliation, auditing, and sign-off processes.

Stakeholder Management

• Work closely with business stakeholders to understand data requirements and mapping.
• Communicate project status, risks, and mitigation plans to leadership.
• Provide guidance and best practices to internal teams.

Delivery & Risk Management

• Identify migration risks and implement mitigation strategies.
• Ensure timely delivery aligned with project timelines and quality standards.
• Drive continuous improvement and automation in migration processes.

Required Skills & Qualifications

Experience

• 9–10 years of experience in data migration, data engineering, or integration roles.
• Proven track record of leading large-scale ITSM data migration projects.

Technical Skills

• Strong proficiency in Python (data processing, scripting, automation).
• Hands-on experience with: ETL tools and frameworks SQL and relational databases Data mapping, transformation logic, and validation
• Experience with APIs, JSON, XML, and file-based data exchange.

ITSM & ServiceNow

• Hands-on experience in ServiceNow data migration (Import Sets, Transform Maps).
• Good understanding of ITIL processes and ITSM data structures.

Preferred / Nice to Have

• Experience with Salesforce platform (data migration, integrations, or objects model).
• Exposure to cloud platforms (Azure, AWS, or GCP).
• Familiarity with data governance, compliance, and security standards.

Soft Skills

• Strong leadership and team management capabilities
• Excellent problem-solving and analytical skills
• Effective communication and stakeholder management
• Ability to work in fast-paced, deadline-driven environments

Education

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Key Success Metrics

• Successful completion of migrations with high data accuracy and minimal defects
• Adherence to timelines and delivery commitments
• Improved efficiency through automation and reusable assets

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.