Technical Lead Engineer SSD

About iM-Med SteelcoBelimed

iM-Med SteelcoBelimed is a leading UK provider of decontamination equipment, chemistry and technical services to the healthcare sector. Following our joint venture with the Miele Group, we supply and support Steelco and Belimed sterile services and endoscopy equipment for NHS Trusts and private healthcare providers across the UK.

Our work spans washer-disinfectors, autoclaves, endoscope reprocessing and drying systems, UK-manufactured detergents and disinfectants, and nationwide service and validation. We support healthcare customers and supply through the NHS Supply Chain Decontamination Capital Equipment National Framework. As we continue to grow, we are investing in the technical strength of our SSD sector and these roles are central to that.

The Opportunity

We are recruiting for a Technical Lead Engineer (SSD) to provide senior technical support across the full lifecycle of our SSD capital equipment, from installation and commissioning through to in-life stability and continuous improvement.

This is a senior technical role for an experienced SSD engineer who wants to work at the top of their field: leading complex fault diagnosis, owning and supervising commissioning and validation on capital projects, driving preventative improvement, and developing the capability of the engineers around you. You will work across all our UK territories, reporting directly to the Head of SSD Standards and working to the technical standards they set.

It is a hands-on, field-based role with real autonomy. You will be trusted to recommend technical solutions, issue technical bulletins and define preventative actions, escalating only where standards, commercial or product-level decisions are involved.

What You'll Be Doing

Capital installation, commissioning and validation

• Carry out commissioning activities and supervise engineers during installation and commissioning tasks.

• Configure and validate cycle profiles

• Support pre-installation site visits and installation activities where required

Technical support and escalation

• Act as escalation-level technical support for the Service team

• Lead structured fault diagnosis on complex or recurring issues

• Provide targeted on-site presence and support customers during high-impact technical escalations

• Escalate technical risks, deviations and product-level issues appropriately

• Own first quarter up time of capital equipment

Preventative improvement

• Define and implement preventative technical measures and carry out root cause analysis

• Create, review and maintain technical bulletins for Steelco and Belimed equipment

• Provide technical guidance to teams across the business

IT systems and data integrity

• Configure IT and data-archiving systems and own machine and system backups

• Support SDL / Smart Hub implementation and data integrity on site

Training and capability

• Deliver engineer technical training, capability assessments and improvements

• Provide first-line on-site training to customer engineers

What You'll Bring

Essential

• Extensive experience servicing and fault diagnosing complex SSD equipment

• Experience commissioning capital equipment

• Strong configuration and software knowledge

• IT management and data-archiving experience

• Proven ability to manage high-pressure customer technical escalations

• Strong root cause analysis and preventative mindset

• Confident, customer-facing technical communicator

• Experience delivering technical training (engineer and/or customer)

• Working knowledge and Certified of SSD standards (HTM and ISO frameworks)

• Able to work independently across multiple sites, with a full UK driving licence

Desirable

• Hands-on experience with Steelco and/or Belimed SSD equipment

• Multi manufacture experience across sterilisers and washer disinfectors.

• Experience producing technical bulletins or field guidance

• Awareness of HTM 01-01, and relevant ISO standards

• Proven track record of detailed reporting skills.

Why Join Us

• A senior, autonomous technical role at the top of the SSD field

• Direct collaboration with manufacturers (Steelco / SteelcoBelimed) on product and performance

• A growing business with a national customer base and framework-backed pipeline

• Genuine influence over technical standards, improvement and engineer development