Technical Lead Manager

Who you are

• 8–12+ years of experience in technical, customer-facing delivery roles, such as forward-deployed engineering, solutions engineering, platform engineering, or technical consulting
• Experience managing engineers or technical delivery teams, including hiring, coaching, performance management, and career development
• Strong program and delivery management skills, with experience managing multiple customer accounts, timelines, risks, and priorities at once
• Strong communication skills, with the ability to set expectations and build trust with executives, business leaders, engineers, and internal teams
• Technical depth in deployment and infrastructure, including Kubernetes, containers, Linux, cloud platforms, and hybrid environments
• Ability to review technical architecture, understand systems and code, challenge assumptions, and help teams make strong technical decisions
• Experience leading customer escalations with clarity, calm, and accountability
• Experience using AI-native tools, automation, and modern engineering workflows to improve delivery and team effectiveness
• Working knowledge of data security, privacy, governance, or regulatory topics across enterprise environments
• A high-ownership mindset, with the ability to build trust, create structure, and drive outcomes across people, programs, and customers
• Experience with DSPM, CSPM, DLP, data governance, privacy platforms, or related security domains
• Experience leading forward-deployed, professional services, solutions delivery, or technical consulting teams at enterprise scale
• Familiarity with regulatory frameworks such as GDPR, SOC 2, or ISO 27001, especially across multiple geographies
• Experience using delivery or project management tools to track multi-account programs
• Experience working in fast-paced, high-growth, geographically distributed teams

What the job involves

• As a Technical Lead Manager, you will lead a team of Forward Deployed Engineers delivering complex customer deployments to the Securiti AI platform within Veeam
• You will own three key areas: your team’s growth and performance, delivery across a portfolio of enterprise accounts, and the customer experience from first deployment through scaled use
• You will help your team turn complex data, security, privacy, and AI needs into clear technical outcomes
• This is a hands-on technical leadership role
• You will stay close to the work by reviewing architecture, guiding technical decisions, supporting escalations, and improving the patterns and tools your team uses to deliver
• Your impact will come through strong people leadership, clear communication, and predictable execution across multiple accounts
• Manage and grow a team of Forward Deployed Engineers, including hiring, onboarding, coaching, performance, and career development
• Own delivery across a portfolio of enterprise accounts, including planning, milestones, risks, timelines, and customer outcomes
• Balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunities
• Set a clear operating rhythm for status updates, delivery tracking, risk management, and escalation before issues grow
• Manage customer expectations with executive and technical stakeholders, keeping commitments and delivery aligned
• Review solution architecture, guide complex technical decisions, and help resolve escalations
• Support deployments across cloud, hybrid, and on-premises environments, including Kubernetes, containers, Linux, and cloud infrastructure
• Set technical standards, reusable patterns, and playbooks that help the team deliver with quality and consistency
• Champion AI-forward ways of working, including reusable tools and automation that improve team speed and quality
• Partner with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services on pursuits, escalations, roadmap feedback, and customer delivery
• Share field learnings with Product and Engineering to improve the platform and strengthen how the FDE organization operates

Benefits

• Unlimited paid time off, plus 3 global VeeaMe Days for self-care
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage from day one
• Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
• 401(k) retirement plan with matching contributions up to annual limits
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program