Technical Lead - Microsoft Dynamics 365

:Greetings!!

We are looking for a skilled Microsoft Dynamics 365 (D365) Techno-Functional Consultant with strong experience in implementing, configuring, and supporting Dynamics 365 Sales, Marketing and Customer Service solutions. The ideal candidate should possess a strong blend of functional business process knowledge and technical expertise to deliver end-to-end CRM solutions.

Experience : 5+ Years

Role : Sr.Engineer & Technical Lead

Location: Mumbai/Navi Mumbai

Key Responsibilities

• Gather, analyze, and document business requirements for Sales and Customer Service processes.
• Configure and customize Microsoft Dynamics 365 Sales and Customer Service applications.
• Design and implement solutions using Microsoft Dynamics 365
• Develop and customize plugins, workflows, JavaScript, business rules, custom APIs, and PCF controls.
• Integrate D365 with external applications using REST APIs, Azure Services, Logic Apps or middleware.
• Perform data migration using Data Import Wizard, SSIS or Azure Data Factory.
• Participate in solution design, technical architecture, code reviews and deployment activities.
• Troubleshoot production issues and optimize application performance.
• Collaborate with business stakeholders, functional consultants and cross-functional teams during all project phases.
• Support testing activities including SIT, UAT, regression testing and production deployments.

Required Skills Functional:

• Strong understanding of

• Lead-to-Opportunity

• Opportunity-to-Quote

• Quote-to-Order

• Customer Case Management

• SLA Management

• Knowledge Management

• Omnichannel/Customer Service Workspace (preferred)

• Experience in requirement gathering and solution design.

• Understanding of Agile/Scrum delivery methodology.

Technical:

• Microsoft Dynamics 365 Sales & Customer Service
• Power Platform (Power Apps, Power Automate, Power BI)
• C#, .NET Framework/.NET Core
• JavaScript, TypeScript
• Dataverse
• Plugin Development
• Custom Workflow Activities
• REST APIs & Web API
• Azure Functions, Logic Apps (preferred)
• SQL Server
• Git/Azure DevOps
• CI/CD pipelines

Qualifications

• Bachelor's degree in Computer Science, Engineering or related field.
• 9+ years of Microsoft Dynamics 365 CRM implementation experience.
• Microsoft Dynamics 365 and/or Power Platform certifications are highly preferred.