Technical Lead (ML Operations)

• We are seeking a senior engineer to operate as a Technical Lead on the WHOOP MLOps team
• This individual will own the strategy, roadmap, and execution for a critical component of our ML platform. This is a hybrid individual contributor and leadership role where you will set technical direction and lead a small team, while driving architectural decisions, and partnering closely with Data Science, AI, and Engineering teams to scale WHOOP’s machine learning capabilities
• In this role, you will be responsible not only for building and optimizing ML infrastructure, but also for defining the long-term vision of your domain, aligning stakeholders, and ensuring successful delivery through both hands-on contributions and technical leadership
• Own the technical vision, roadmap, and delivery for a core component of WHOOP’s ML platform, aligning with product and business priorities
• Lead and manage a small team of engineers by setting direction, prioritizing work, and ensuring high-quality execution against roadmap goals
• Drive end-to-end delivery of the team, including planning, unblocking, and maintaining a high bar for reliability, scalability, and performance
• Act as a player-coach by contributing hands-on to system design and critical components while mentoring engineers and supporting their growth through regular feedback and coaching
• Design and evolve scalable ML infrastructure and CI/CD systems, enabling efficient model deployment, monitoring, and lifecycle management
• Partner cross-functionally with Data Science, AI, Product, and Engineering to translate ambiguous requirements into robust platform solutions
• Establish and enforce best practices for architecture, observability, and operational excellence across ML systems
• Contribute to hiring and team building, helping to scale a high-performing ML platform team

Benefits

• Flexible Vacation: WHOOP has a flexible vacation policy that allows you to unwind, laptop-free, when you need it most.
• Focus on Family: We offer 18 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
• Get Invested: In addition to a competitive base salary and 401k, you’re eligible to receive stock options to share in the future of WHOOP.
• WHOOP +1: Everyone on the team gets a complimentary WHOOP membership—plus another membership to share with a loved one.
• Health Matters: Our competitive benefits package covers medical, dental, and vision, in addition to mental health services, life and disability insurance, and more.
• Find Your Fit: Full-time employees get $500 a year to spend on wellness in whatever way they see fit, from fitness classes and memberships, to recovery services.
• It Pays to Sleep: Our Sleep Performance Program incentivizes employees to get more sleep. Log an average sleep performance of 85% or higher for the month and get a $100 bonus.
• Location, Location, Location: You can’t beat the views from the rooftop of One Kenmore Square. Feel inspired daily as you work, enjoy free snacks and coffee, and collaborate in the heart of Boston.- Strong communication and collaboration skills, with experience working across cross-functional stakeholders
• Proven track record of owning and delivering complex systems end-to-end, including driving execution through a team
• Bachelor’s Degree in Computer Science, Software Engineering, or a related field; or equivalent practical experience
• Strong technical expertise in AWS and distributed systems, with experience building scalable, production-grade ML platforms
• Experience managing or formally leading engineers, including mentoring, performance feedback, and supporting career development
• Proficiency in programming (e.g., Python, Java) and experience building APIs, data pipelines, and real-time inference systems
• Demonstrated ability to balance hands-on technical work with team leadership responsibilities
• 7+ years of software engineering experience, including deep experience in ML infrastructure and cloud-based systems, and prior experience leading or managing engineers
• Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply